Ops Accounting Sr. Supervisor
The Payments Sr Supervisor is a Team Lead, key contributor in ensuring that Accounts Payable fulfills the role of timely and accurately processing Payments of invoices / expense reports in compliance with Citi Policies.
The Payments Supervisor has a supervisory and coordinator role and assists the Manager in daily operational matters.As the Payments Sr Supervisor, this person is responsible to coordinate with team members the execution of payments to vendors, employee’s reimbursements, business credit cards, intercompany payments and any other kind of payments.
This position should be able to manage high risk activities such as the control of the funding to banking accounts, payments approvals, control and resolution of invoices with payment issues (Payment rejections, wrong bank account, duplicate payment recoveries, etc).
The person in this position should have an outstanding knowledge of the end-to-end payments process execution in order to drive process improvements, improve customer service with strong relations with vendors and employees, and should be considered as an SME because of his payments systems expertise.
Also needs to drive projects towards corporate goals and requires strong interaction with global AP counterparts and other external parties, especially to coordinate with the banking areas and treasury departments.
Key Responsibilities : Process Execution / Efficiency
Proactively brings ideas for process improvement, actively participates as a Reengineering Champion and coaches team members in Reengineering efforts.
Risk Management and Controls Actively participates as an MCA Champion.Coaches team members on how to proactively identify risks and how to propose actions to mitigate those risks.
Assists / supports in Quality Assurance type reviews of work / transactions.Supports Risk and Control activities such as duplicate reviews and recovery follow up and support documentation for audit purposes.
Performs compliance, reviews and processes Payments when needed and properly applies the Citi Manual Payments Policy (MPP) and other applicable Citi Policies.
Leadership Talent and Culture Actively engages in Department VOE efforts and provides input and feedback on VOE programs.
Coordinates and facilitates AP training.Supports the Payments team members with coaching to improve their skills.Maintains regular one on one meetings with team members.
Serves as a mentor or actively supports new hires into the department.Has a strong aspiration to become a people manager, actively prepares to become a people manager and demonstrates genuine care for team members.
Service Quality Customer Satisfaction Communicates with local Business Units in countries in scope (Mexico and LATAM), to maintain a good flow of any new or improved process.
Act as Subject Matter Expert (SME) when assigned by the Payments Manager and actively engages in training sessions as required.
Service Delivery : Contributes with building and analysis of Metrics, provides Level one escalation resolutions and performs Customer Survey Analysis. Strategic Programs
Knowledge / Experience :