Ops Accounting Sr. Supervisor
Citigroup Inc
Costa Rica
hace 35 días

Description

Ops Accounting Sr. Supervisor

The Payments Sr Supervisor is a Team Lead, key contributor in ensuring that Accounts Payable fulfills the role of timely and accurately processing Payments of invoices / expense reports in compliance with Citi Policies.

The Payments Supervisor has a supervisory and coordinator role and assists the Manager in daily operational matters.As the Payments Sr Supervisor, this person is responsible to coordinate with team members the execution of payments to vendors, employee’s reimbursements, business credit cards, intercompany payments and any other kind of payments.

This position should be able to manage high risk activities such as the control of the funding to banking accounts, payments approvals, control and resolution of invoices with payment issues (Payment rejections, wrong bank account, duplicate payment recoveries, etc).

The person in this position should have an outstanding knowledge of the end-to-end payments process execution in order to drive process improvements, improve customer service with strong relations with vendors and employees, and should be considered as an SME because of his payments systems expertise.

Also needs to drive projects towards corporate goals and requires strong interaction with global AP counterparts and other external parties, especially to coordinate with the banking areas and treasury departments.

Key Responsibilities : Process Execution / Efficiency

  • Ensures timely and accurate processing of Payments.
  • Generate and review daily payment run reports from P2P
  • Generate and review daily funding reports from P2P
  • Approve funding requests to the payer accounts
  • Manually add other payments that are not in the payment run for example an urgent payment
  • Verify the Maker s daily reconciliation and control of the disbursement bank account
  • Approve manual payments through the payments system
  • Approve Intercompany payments for corporative services when needed
  • Closure of receivables account when GL generate the accounts movements on month end
  • Review and approve the manual entries sent to GL related to fundings and payments movements
  • Review and approve the Corporate Credit Card payments and Employee Out of Pocket expense paymentsGenerate the payment receipts when requestedSupport FRO or Country GL teams on the payer account reconciliationSupport GL team on the payer account reconciliationEnsure Tickets created by the Service Center are properly reviewed by the teamMonitors operational metrics and key projects to ensure progress against goals.
  • Proactively brings ideas for process improvement, actively participates as a Reengineering Champion and coaches team members in Reengineering efforts.

    Risk Management and Controls Actively participates as an MCA Champion.Coaches team members on how to proactively identify risks and how to propose actions to mitigate those risks.

    Assists / supports in Quality Assurance type reviews of work / transactions.Supports Risk and Control activities such as duplicate reviews and recovery follow up and support documentation for audit purposes.

    Performs compliance, reviews and processes Payments when needed and properly applies the Citi Manual Payments Policy (MPP) and other applicable Citi Policies.

    Leadership Talent and Culture Actively engages in Department VOE efforts and provides input and feedback on VOE programs.

    Coordinates and facilitates AP training.Supports the Payments team members with coaching to improve their skills.Maintains regular one on one meetings with team members.

    Serves as a mentor or actively supports new hires into the department.Has a strong aspiration to become a people manager, actively prepares to become a people manager and demonstrates genuine care for team members.

    Service Quality Customer Satisfaction Communicates with local Business Units in countries in scope (Mexico and LATAM), to maintain a good flow of any new or improved process.

    Act as Subject Matter Expert (SME) when assigned by the Payments Manager and actively engages in training sessions as required.

    Service Delivery : Contributes with building and analysis of Metrics, provides Level one escalation resolutions and performs Customer Survey Analysis. Strategic Programs

  • Engages and leads / facilitates special projects or stretch assignments.
  • Provides support to key Implementation projects.
  • Knowledge / Experience :

  • Bachelor Degree or equivalent.
  • Two years of accounts payable experience.
  • Must also be proficient with Microsoft Word, Excel and PowerPoint.
  • Must be proficient with Procure to Pay processes
  • Must have the knowledge to identify the root cause of the error, UAT tests and graph analysis.
  • Advanced English level.
  • Intermediate Portuguese level (optional).
  • Advanced Accounting knowledge
  • Skills :
  • Partnership
  • Team-oriented.
  • Proof reading documents required.
  • Must be able to communicate effectively with all levels of management and staff internal and external
  • Must be able to work with minimal supervision.
  • Must be self-motivated and be able to motivate others.
  • Proved interest in becoming a people manager
  • Strong problem solving
  • Sense of Urgency
  • Attention to Details
  • Goal Orientation
  • Customer Orientation
  • Builds and maintains healthy Interpersonal Relationships
  • Works under pressure
  • Leadership
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