Data Operations Analyst
Catalina
San José, Provincia de San José
hace 10 horas

Our Team

Catalina seeks a Data Operations Analyst to join our dynamic cross functional team.

This role is responsible for executing defined processes to onboard and integrate client and 3rd party data to ensure a seamless high-quality experience.

This includes developing cross-functional relationships with internal partners in Analytics, Product, and Technology in order to troubleshoot and address data issues.

We are looking for someone with a passion for data, technology and process improvement. This team member will be a self-started and comfortable working in a fast-paced environment with a variety of tasks.

Responsibilities

  • Execute defined processes to onboard and integrate client and 3rd party data (in-coming and out-going)
  • Identify, troubleshoot, and escalate data quality issues through established channels. Manage expectations with all impacted parties and follow through to resolution with a sense of urgency.
  • Contribute to and execute improvement projects to enhance data monitoring, maximize data usage, and optimize data quality.
  • Manage delivery standards and SLAs. Create and develop reports for internal and external partners.
  • Maintain detailed documentation, including workload status, processes, and technical specifications.
  • Qualifications

  • Bachelor’s degree in technology, analytical or quantitative discipline preferred
  • Minimum 2+ years of work experience in an Operations, IT or Analytics role, ideally in a marketing or software / technology company
  • Working knowledge of data management platforms (DMPs) and related technologies including ETL processes; Databricks; Azure, Snowflake, etc. preferred
  • Self-starter who can think quickly and creatively in a fast-paced environment
  • Experience Microsoft Visio, Microsoft Excel and MicroStrategy
  • Good organizational skills, diligent, and able to handle multiple responsibilities and tasks with quality
  • Good verbal and written communication skills
  • Excellent customer service skills
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