San Pedro, Costa Rica
hace 2 días


To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.


  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>
  • orally and overall) (Must).

  • Linux CLI Proficiency
  • Navigation through the bash / dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits
  • Gaining remote access to other hosts
  • Manipulation of files and directories, including o Moving, renaming, and deleting
  • Transferring files between hosts
  • Comprehension of, and skill in, manipulating file system permissions for files and directories
  • User and groups o Reading user and group ownership of files and directories
  • Adding and removing users
  • Switching between user shells
  • Using sudo
  • When to use the root user
  • Basics and good understanding of DBs and scripting
  • Linux Performance and Diagnostic Tools
  • System performance at-a-glance, including o CPU, memory, and disk usage
  • CPU and disk performance, I / O, and wait times
  • Open files and open connections
  • Networking tools o Testing connectivity
  • Port status
  • Windows Proficiency
  • Group Policy controls
  • Active Directory general structure Forest, trees, domain
  • Editing file permissions
  • Collecting MSI installer logs
  • Services
  • General Knowledge
  • DNS how to query
  • TCP vs. UDP
  • Networking / Subnets
  • Working knowledge of other Unix based operating systems
  • Shell Script
  • C / C++C# / Java
  • JSON
  • Competitive salary based on experience and skills.

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