Sales System Administrator
Palo Alto Networks, Inc
San Jose, Costa Rica
hace 4 días

Responsibilities :

  • Assign, troubleshoot and resolve tickets from sales users related to Salesforce and other sales tools
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Triage level 2 tickets to the right resource with required information
  • Assist in scheduled maintenance of the systems via data migrations
  • Manage access and visibility related issues
  • Perform regular SFDC data audits to ensure accuracy within the system
  • Perform lead and contact owner reassignment as needed
  • Coordinate system access changes associated with user move / add / changes and terminations within the Global Inside Sales organization
  • Maintain the SLA targets
  • Assist with documentation of best practices and usage
  • Requirements :

  • At least 1-2 years of professional experience in an IT / Salesforce Helpdesk role or salesforce certified
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management
  • Experience with sales processes and experience in a sales environment a plus
  • Hands-on experience providing system and tools support to users
  • Strong team player with service-oriented attitude and customer focus
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Understanding of Windows and MAC OS environments
  • Aggressive problem solver
  • Excellent written and verbal communication skills
  • Ability to work with a variety of internal / external customers and vendors (some technical some non-technical)
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships
  • Additional knowledge of ServiceNow, Anaplan, CPQ, Workbench, Dataloader and Clari is a plus
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