Team Lead - SaaS Billing Operations
Heredia, Costa Rica
hace 6 días

Job Description

As Team Lead in SaaS Billing Operations you will have the opportunity to join an emerging global group which is dynamic and fast-growing.

Our core responsibility is to review and release the proforma invoices for all VMware SaaS offerings (Software as a Service).

Your Responsibilities :

  • Track and manage daily proforma volumes; ensure sufficient cover provided across teams
  • Oversee timely and accurate processing of transactions and adherence to guidelines including SOX
  • People Management : hold regular one-to-one discussions with your direct reports, manage performance, provide mentoring and development support, assist with hiring and onboarding process
  • Assist with queries and escalations from team and other groups, acting as SME in various areas
  • Interact with Sales teams, Revenue and numerous internal groups as required to support the billing process
  • Support the successful execution of Distributor closes and Quarter-ends
  • Drive documentation and implementation of SaaS billing procedures
  • Participate in projects and organizational initiatives to improve and streamline processes
  • Provide suggestions and ideas that enhance processes, partner experience and simplicity of operations
  • Deliver on ad-hoc assignments as business requires
  • You Need :

  • BS / BA degree
  • 5+ years’ industry experience with some knowledge of SaaS transactions
  • Strong People Management skills
  • Understanding upstream and downstream processes
  • Ability and motivation to work efficiently and productively in a multi-task environment and with minimal direction
  • Ability to identify and analyse problems using sound judgment and determine solutions in order to effectively resolve issues
  • Strong task management and prioritization capabilities
  • Ability to initiate process improvement plans and work towards change
  • Flexible to changing priorities and to work outside of office hours as per business requirements.
  • Excellent written and verbal communication skills and interpersonal skills
  • Strong work ethic and sense of responsibility
  • You Preferably Have :

  • Experience in People Management
  • Experience in Enterprise SaaS Quote-to-Cash operations
  • Proficiency in SAP
  • Strong reporting and analytical skills
  • Experience in working across global teams
  • Sales : VMware’s Sales team focuses on two primary goals : helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong.

    We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities.

    We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy.

    We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers’ biggest challenges?

    You can make that kind of difference with VMware’s portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer that’s turning companies into truly digital enterprises.

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.

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