Managing Coach
Bill Gosling Outsourcing
San Jose , Costa Rica
hace 4 días

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!

  • Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)
  • Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
  • Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
  • Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
  • Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
  • Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
  • Champion company core values and other company programs to engage and motivate our employees
  • Other duties as assigned
  • Education

    North America - Minimum High School Diploma or equivalent is required

    Philippines Minimum of 2 years post-secondary or equivalent is required

    Costa Rica No Minimum requirement

    United Kingdom No Minimum requirement


    Previous experience in an Team Leader position is required

    Previous experience in a leadership or managerial role required

    Certificates / Licenses :

    Must be able to be licensed with the appropriate collection / trace licenses for all applicable jurisdictions, if required

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