Documentum Support Specialist
DXC Technology Company
San Jose, San Jose , Costa Rica
hace 4 días

Job Description : Objective :

Objective :

Design, implementation, monitoring, administration, and support of OpenText Documentum D2 LSQM

Responsibilities :

  • Analyse and recommend Documentum solutions, upgrades, and services for streamlining and system improvements.
  • Support of software and periodic maintenance to include troubleshooting, installation and upgrades, Tier 2 & 3 support.
  • Lead the architecture and design of infrastructure Documentum D2 solutions following selected implementation methodology.
  • Resolve incidents through effective troubleshooting methodology, Tier 2& 3.
  • Complete operational tasks, project tasks, and end user support duties as assigned.
  • Maintain accurate updated documentation while performing essential job duties.
  • Liaison with internal business partners, vendors, and external partners and resources.
  • Provides mentorship to others in the department.
  • Assist other analyst with troubleshooting and fulfilment processes.
  • Assist management with strategic alignment and project management.
  • Expected to resolve and take ownership of issues with minimal management involvement.
  • Subject matter expert on the operation, maintenance, management, and deployment of multiple OpenText Documentum infrastructure / software solutions.
  • Significant experience working with IT Infrastructure teams in deploying OpenText Documentum solutions on premise, Cloud IaaS, or PaaS.
  • Requirements :

  • Must have 5 - 7 or more years of recent development experience in Documentum D2 with at least 3 years in LSQM 4.1 / above and Experience with Documentum version 7.1 and above.
  • Development and Support services using OpenText Documentum D2 version 7.1 and above LSQM 4.1
  • At least 3 years of experience in technology consulting, enterprise & solutions architecture and architectural frameworks -
  • Thorough knowledge on D2 Development & Configuration

  • Must have expertise in Life Sciences Quality & Manufacturing (LSQM 4.1 or above).
  • Experience in LSQM 16.4 is a plus

  • Strong Java development experience
  • Extensive working experience with Content Management, Docbase Security, User Management, Workflow, Documentum Methods, Jobs Management
  • Hands on experience on REST, WSDL and Client web services.
  • Knowledge on Life science industry and quality is a must
  • Knowledge on Documentum application integration with third party applications
  • Solid understanding & experience in delivering validated applications (CFR 9 Part 11)

  • Minimum 2 years’ experience leading junior staff in completing day-to-day operational tasks and / or enterprise scale projects required.
  • Open Text Documentum certifications will be an added advantage.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to train and direct (as a peer) other staff and contract resources on technical operations.
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