Fraud Prevention and Chargebacks Analyst
Heredia, Heredia, Costa Rica
hace 4 días

HP Payment Fraud, Credit, and Collections (PFCC) is a global resource shared by all parts of our business to help them become better managed and control payment risk.

We are a valued advisor and business partner while influencing and ensuring fiduciary control and delivering payment risk management excellence within Treasury and Finance.

The Fraud Risk Management Chargeback Analyst position’s primary responsibilities are to manage credit card chargebacks and disputes across multiple business groups.

Engage in and maintain relationships with HP’s payment processors and the standard card brands HP uses (VISA, MC, Discover, American Express, PayPal).

Communicate with banks and card brands, customers, and HP internal teams to resolve customer disputes. Provide regular, ad-hoc, and monthly chargeback reporting.

Analyze and audit chargebacks approved by analysts and provide findings and identify fraud trends. Identify negative information and add to HP hotlist.

Upload chargeback information to fraud portal and or payment processor or card brands. Work with supported businesses Finance departments on SAP postings and write offs.

Implementation responsibility for chargeback policies, tools, and processes in the payment fraud area. Ensure your performance meets HP processes and metrics.

Enhance cash flow and minimize bad debt through approved credit card fraud screening procedures. Recommend process and system improvements to ensure efficiency of procedures and minimize fraud loss while enhancing the customer experience.

Resolve routine daily issues as representative of PFCC department by effectively communicating objectives and following through with research resulting in resolution.

Applies advanced subject matter knowledge to complex credit issues and is regarded as a subject matter expert both internally and externally.

Provides expertise to functional teams and may participate in cross-functional initiatives. Plans and manages work activities and priorities of self and a work group to accomplish goals defined by broader strategic direction.

Ensures plans are appropriately comprehensive, and effective in meeting established goals. Effectively handles multiple priorities requiring frequent interpretation of policy and procedure.

Anticipates and identifies customer needs and takes action to meet those needs. Develops effective working relationships with both internal and external customers.

Emphasizes the need to deliver quality services. Assists in defining standards for quality and evaluates processes and / or services against those standards.

Work regularly requires contact with individuals or groups outside of the group to persuade, negotiate and gain cooperation and acceptance of ideas.


  • Very Fluent English (oral and written) 90% plus required
  • University studies or equivalent experience required
  • Relevant experience analysis, risk management, fraud detection preferred.
  • Payment Fraud knowledge is required, including but not limited to Credit card transactions and its end to end process.
  • Strong proficiency in MS Excel and MS PowerPoint required
  • MS Access knowledge is a plus
  • Proven background identifying, understanding, solving, and communicating complex problems
  • Relative financial industry experience and understanding of risk mitigation principles & practices
  • Excellent business writing and verbal communication skills
  • Must have excellent interpersonal skills with the ability to work with peers and personnel at all both higher and lower job levels
  • Ability to work flexible hours including overtime as required
  • Proven ability to deal with ambiguity
  • Demonstrates ability to perform independently and show initiative
  • Proven ability to manage and deliver on multiple tasks and projects that overlap
  • Proven ability to manage and deliver multiple tasks and projects in a fast, paced and changing environment
  • Self-starter, innovative, creative thinking, real-world achievement, passion with data are highly coveted attributes for successful candidate
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