Site Manager – Service Center
San José, Costa Rica
hace 2 días

Education / Experience and Skill Requirement

  • Bachelor’s degree or equivalent is essential. Master’s Degree preferred.
  • The successful candidate should have experience working in a matrix organization and be able to clearly articulate the benefits and challenges of such when interacting with the diverse groups of that organization.
  • The role requires flexibility in working across time zones.
  • Experience in building operations from the ground up.
  • 10+ years of professional experience and at least 3 years of management experience, ideally in an offshore operation of a large multi-
  • national company and managing / leading global cross-functional teams.

  • Creative, results driven, self-motivated, and solutions oriented.
  • Ability to think strategically and to execute strategic recommendations aligned with MIS goals.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
  • Enables decision-making; effectively analyzes business drivers and constraints, and presents alternative solutions.
  • Strong leadership skills and ability to motivate and develop staff
  • Knowledge of a major financial system (preferably Oracle).
  • Strong organizational skills, analytic skills, and attention to details.
  • Knowledge of financial research / ratings services preferred but not required.
  • English fluency required (both oral and written)
  • Knowledge of Microsoft Office
  • Willing to travel internationally
  • Responsibilities

  • Operations Management, Controls and Process Efficiency :
  • Ensure smooth operational efficiency by coordinating across multiple teams like administration, transport, HR, etc.Work across Moody’s departments to ensure that contruls, pulicies and procedures are implemented / fullowed (e.

    g. Code of Conduct, Securities Trading, Compliance pulicies, Procurement pulicy, Travel pulicy, dress code, etc.).Communicate breaches of Moody’s pulicy and elevate appropriately.

    Where there are inconsistencies between Moody’s and MAKS pulicies, work with stakehulders to ensure consistency in approach and application.

    Project manage initiatives to forecast and grow MSC- CR operations (e.g. technulogy and facilities preparedness for forecasted growth).

    Assist in developing and growing MSC functions in support of multiple lines of business.Partner with global MIS functional owners to identify activities for the MSC-

    CR.Liaise with MIS activity owners to identify and support the implementation / transition of activities into the MSC- CR.

    Ensure activities are properly supervised and ensure appropriate staffing to support global operations.Review, validate and distribute KPI’s to MIS functional owners.

    Where KPI’s cannot be created, assist Managers in devising alternate review measures.Assist MIS activity owners in improving process efficiencies across MSC-

    CR activitiesCoordinate with Talent Acquisition to recruit staff

  • Leadership & Stakeholder Management :
  • Develop and execute an overall value proposition and long term strategy and roadmap for MSC- CR.Serve as senior representative for MSC-

    CR internally and externally.Establish and maintain a culture of excellence and compliance.Lead MSC management forums and mentor managers to ensure high quality delivery and satisfaction rates.

    Oversee and provide leadership for the MSC- CR staff.Manage team leads and communicate personnel issues to MIS managers.Learn and instill relevant Moody’s culture and values to team members.

    Report out on overall state of MSC- CR to senior management.Update senior MIS / MCO management on material local trends / events

  • Staff Management :
  • Anticipate and manage business, employee or other issues as they arise. Provide recommendations for each such issue.Cullaborate with HR and other teams to build and execute plans to improve diversity, inclusion and employee engagement in MSC-

    CR.Ensure contingency plans are in place for all facets of the business (beyond just staff attrition).Raise all personnel issues to functional managers in MIS including recommendations for hiring and firings.

    Recruit, retain and develop top talent. Work with MAKS HR during the interview process for potential MSC- CR hires.Develop progression and contingency plans for MIS managers, supervisors and staff so there is a smooth transition when turnover occurs.

    Oversee and provide inputs for MSC- CR employee recognition and promotion schemes with HR partnership and communicate to MIS Research senior management.

    Ensure infrastructure requirements for new hires (security, training and hardware).Work with MAKS to ensure we have proper IT and HR support on a daily basis.

    Assist in strategic planning, budgeting and special projects requested by MIS Research senior management and aligned with MIS Research objectives

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