Clinical Specialist
ALIGN TECHNOLOGY, INC
Aurora Heredia, Costa Rica
hace 10 horas

MAIN RESPONSIBILITIES / DUTIES

1. Manage area of responsibility with excellence

a. This individual should make sure that all technicians have the appropriate skills and behaviors within the RTT

b. Provide continuous coaching through One on One meetings with technicians, providing constant feedback and support.

c. Close collaboration with the sales team for the Regional Area to meet the goals defined by the business.

d. Provide guidance and support to new hires during the training process

e. Must leverage teamwork within own team and with other functional areas to ensure complete alignment with RTT goals and customers needs.

2. Advanced ability perform the job

a. Implement and champion continuous process improvement methodologies and techniques.

b. Establish ClinCheck quality monitoring and clinical profiling processes for targeted customers.

c. Must enable communication with the Sales team / Clinical Support members assigned to their area of responsibility to ensure that we are addressing the customers’ needs.

3. Improve your area of responsibility

a. This individual must demonstrate ability to provide clinical leadership to the RTT members.

b. In charge of constant supervision of the technicians to guarantee high clinical quality standards in products and services.

c. Must have the skills and competences to handle clinical communication with external customers.

d. Responsible for providing assistance to escalated questions from the Sales Team / Customer Advocacy / Clinical support and other team members as needed.

4. Support corporate initiatives

a. Actively participates as facilitator, host and / or organizer of the Study Clubs.

b. Ensure the effective fulfillment of objectives and deadlines assigned to the group for Invisalign and / or CAD-CAM services products.

c. Propose ideas for improving the performance of the team.

d. Demonstrate excellent skills at interacting and communicating with top management groups and other groups within the Company as required.

e. Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.

5. Must maintain a close involvement with all training processes of the technicians assigned to own RTT

6. Ensure proper managing of all related Product Safety reports.

a. Closely work with Regulatory and QA teams to assure appropriate handling of Product Safety reports.

b. Propose ideas for procedures and processes to promote improved management of Product Safety report

Additional responsibilities :

  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and / or Human Resources.
  • Perform other duties as assigned.
  • ACADEMIC BACKGROUND

    Doctor of Dental Surgery License or equivalent

    REQUIRED EXPERIENCE

  • Preferable minimum experience of 6 months to 1 year working at Align Technology in case treatment.
  • Proven agility to work on 3D computer environment is required.
  • LANGUAGES

    Reading, speaking and writing in English at an intermediate level is a desired requirement. If not at desired level, the selected person must enter English training to achieve that level.

    SKILLS / COMPETENCIES

    This role need to demonstrate high potential to learn and adapt and to manage the company tools to track and improve his own performance as well as the technicians .

    Leadership skills

  • Show ability to coach and train individuals to ensure performance improvement
  • Communicates effectively and assertively with teammates, RTT s leaders and functional areas
  • Able to communicate effectively with customers and to assertively respond to their needs
  • Show interest in own and others development to improve performance
  • Results and team oriented : able to work under pressure to achieve goals
  • Agility to solve problems and to create innovative solutions
  • Show business understanding of metrics, KPI s, systems, processes
  • Shows ability to provide excellent service to internal and external customers
  • Technical skills

  • Have demonstrated understanding of the company's tools (MES, OMS) or similar tracking tools
  • Project management tools understanding
  • SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

    The selected candidate must have taken or willing to take the following Align course work within the first 6 months in new role.

  • Align clinical training
  • Technical training on management tools (MES, OMS)
  • SUPERVISORY RESPONSIBILITIES

    This position has indirect supervision over technicians.

    Regular demands as per level

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