MAIN RESPONSIBILITIES / DUTIES
1. Manage area of responsibility with excellence
a. This individual should make sure that all technicians have the appropriate skills and behaviors within the RTT
b. Provide continuous coaching through One on One meetings with technicians, providing constant feedback and support.
c. Close collaboration with the sales team for the Regional Area to meet the goals defined by the business.
d. Provide guidance and support to new hires during the training process
e. Must leverage teamwork within own team and with other functional areas to ensure complete alignment with RTT goals and customers needs.
2. Advanced ability perform the job
a. Implement and champion continuous process improvement methodologies and techniques.
b. Establish ClinCheck quality monitoring and clinical profiling processes for targeted customers.
c. Must enable communication with the Sales team / Clinical Support members assigned to their area of responsibility to ensure that we are addressing the customers’ needs.
3. Improve your area of responsibility
a. This individual must demonstrate ability to provide clinical leadership to the RTT members.
b. In charge of constant supervision of the technicians to guarantee high clinical quality standards in products and services.
c. Must have the skills and competences to handle clinical communication with external customers.
d. Responsible for providing assistance to escalated questions from the Sales Team / Customer Advocacy / Clinical support and other team members as needed.
4. Support corporate initiatives
a. Actively participates as facilitator, host and / or organizer of the Study Clubs.
b. Ensure the effective fulfillment of objectives and deadlines assigned to the group for Invisalign and / or CAD-CAM services products.
c. Propose ideas for improving the performance of the team.
d. Demonstrate excellent skills at interacting and communicating with top management groups and other groups within the Company as required.
e. Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
5. Must maintain a close involvement with all training processes of the technicians assigned to own RTT
6. Ensure proper managing of all related Product Safety reports.
a. Closely work with Regulatory and QA teams to assure appropriate handling of Product Safety reports.
b. Propose ideas for procedures and processes to promote improved management of Product Safety report
Additional responsibilities :
Doctor of Dental Surgery License or equivalent
Reading, speaking and writing in English at an intermediate level is a desired requirement. If not at desired level, the selected person must enter English training to achieve that level.
SKILLS / COMPETENCIES
This role need to demonstrate high potential to learn and adapt and to manage the company tools to track and improve his own performance as well as the technicians .
SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK
The selected candidate must have taken or willing to take the following Align course work within the first 6 months in new role.
This position has indirect supervision over technicians.
Regular demands as per level