IT Agent LAO Service Desk-1 Job Description Help Desk Analyst Skills and Qualifications Analytical problem-solvers with a knowledge of computer hardware and software often make the best help desk analysts.
Employers often look for job candidates with a combination of experience, a postsecondary degree, and the following skills : Computer skills strong knowledge of operating systems, networks, programming languages, firewalls, and routers are crucial for help desk analysts.
They must be familiar with upgrades and installations and common technical issues that can arise with Windows, Cisco networks, mobile applications, and more Communication help desk analysts must be able to communicate clearly via telephone, email, or chats and display strong listening skills to fully understand a customer’s issues and needs Organizational skills keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team Customer service help desk analysts must show patience, understanding, and empathy with customers at all times to make sure customers are taken care of in a timely and respectable manner Troubleshooting help desk analysts need to be familiar with all the steps in the troubleshooting process for all kinds of errors and computer issues to quickly and effectively resolve customer problems Analytical it is important that help desk analysts scrutinize every detail when confronted with a computer hardware and software issue to ensure that they are getting every piece of the puzzle in order to apply the best procedures for dealing with a particular problem Multitasking it is not uncommon for help desk analysts to work on two or even three issues on any given call;
multitasking is an essential attribute for this profession English 85% Portuguese 90 % Global VISA and Relocation Specifications : Primary Location Costa Rica -
Prindisa Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time
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