Customer Support Representative
Asuncion De Belen,CR
hace 6 días

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.

We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description :

3M is looking for passionate and driven Customer Support Agent to provide customer support for the Tier 1 Phone Support Global Service Center team in Costa Rica in building a collaborative and innovative culture.

Are you ready to be a part of what’s next?

Persons hired for Customer Support will handle a variety of corporate support inbound inquiries supporting all 3M Divisions.

Expectations of the agents position include accurately capturing required customer information and issues as wells as documentation of customer inquiry details using appropriate computer applications in an expedient and timely manner.

Responsibilities will include, but not be limited to the following :

  • Handles a wide range of customer inquiries and / or complaints that are received via phone contacts.
  • Shares 3M new products and services with customers to meet their requirements
  • Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate : Provides inquiry resolution and escalation per established processesTriages inquiries to others for resolution
  • Documents customer interactions accurately and completely
  • Basic Qualifications :

  • High School Diploma
  • Minimum of one year call center, customer order entry, or other customer service experience required
  • Types a minimum of 40-45wpm
  • Fluent English B2+
  • Preferred Qualifications :

  • Bachelor's degree or higher from an accredited University
  • Minimum one year combined experience using workforce management systems and / or contact management systems
  • Strong interpersonal skills
  • Excellent written and oral communication skills
  • Must be able to adapt easily to rapid change and work well independently and with teams
  • Strong system aptitude and analytical skills
  • Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers
  • Being fluent in French and / or Portuguese is highly attractive
  • Supporting Your Well-being

    3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

    Imagine your future in 3M

    At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M.

    Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.

    Apply now and discover inspired opportunities!

    Learn more about 3M’s creative solutions to the world’s problems at or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.

    3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

    Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.

    You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

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