Billing clerk – Senior Customer service representative
MSD
San José, CR
hace 3 días

SHA002232

The billing clerk Senior Customer service representative Analyst will be

responsible for the execution of the

order entry and customer services of different type of products at MSD

Primary responsibilities

for this position include, but are not limited to, the following :

Resolve customer queries in the areas of Order management,

Customer services

  • Through daily problem
  • resolution, identify and propose process improvement

  • Assist in communications
  • with internal business customers

  • Processing credit and debit
  • notes

  • Process purchase orders Received from
  • customers in a timely manner while complying with SLAS.

  • Collaborate with various
  • MSD organizations to resolve process and / or technical issues across multiple

    ERP systems

  • Properly and effectively
  • escalate issues that cannot be resolved real time

  • Ensure compliance with
  • company policies and procedures and supports company mission, values and standards

    of ethics and integrity

  • Effectively manage and
  • prioritize workload efficiently and accurately while maintaining a positive

    customer service culture

  • Prepares ad hoc reports as requested bySr Management.
  • Required :

    Minimum of 4 years of experience in a call center

    environment, finance or accounting departments of a multinational company

    Business Level fluency (oral and written) in Spanish and English

    languages

    Experience working in an organization providing services across multiple

    markets or geographies. Customer service experience

    Advanced college degree in accounting, finance,

    business or career about to complete.

    Intermediate PC skills (Word, Power Point, Excel,

    Share point)

    Problem solving and Analytical skills.

    Preferred :

    Pharmaceutical industry experience

    Experience using SAP

    employees are the key to our company’s success. We demonstrate our

    commitment to our employees by offering a competitive and valuable rewards

    program. Our Company’s benefits are designed to support the wide range of

    goals, needs and lifestyles of our employees, and many of the people that

    matter the most in their lives.

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