Heredia, Heredia, Costa Rica
Linux, Windows Server, sysadmin, systems administrator
Technical, Business & Role Skills :
Expert knowledge of Compute systems
Expert knowledge of Linux and Windows
Knowledge of VMware is desirable
Linux scripting experience.
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem-solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Superior customer service skills.
A technical mind
An organised mind
Attention to detail
In-depth knowledge of computer systems
Ability to describe technical information in easy-to-understand terms
Good communication skills
Discretion (since confidential data is held on computer systems)
Activities to Perform :
Basic Patching y un troubleshooting
Installing, configuring and maintain servers and networks;
Overseeing system performance and troubleshooting issues;
Maintaining internal documentation through Wiki;
Performing account setup;
Sustaining network integrity, server deployment, and security;
Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems; and
Ensuring high-level security and efficiency resulting in 100% output.