Channel Delivery Support Agent
Hewlett Packard Enterprise
Heredia, Heredia
hace 2 días

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job scope / summary :

In this position you will provide support to Installation and Startup or Break and Fix processes for AMS region through email and tickets.

You will work independently while using standard protocol to respond to more complex process support issues, proactively assist Partner Delivery Support team and client to avoid or reduce problem occurrence, participates in projects and provide resolution and feedback based on analysis, work as Subject Matter Expert for Channel Partner as per client requirements.

Job specifics / responsibilities :

It is a daily Schedule from Monday through Friday

  • Sales Force and SAP knowledge is desired
  • Typing Skills (min. 30-40 wpm)
  • Multi-Tasking ability
  • Internet and Computer Knowledge
  • Excellent Customer Service skills
  • Adaptable to different countries and culture requirements
  • Excellent communication skills specially written English.
  • Excellent spelling skills in English.
  • Reliable and Dependable
  • Ability to work independently and in a team environment
  • Self-motivated
  • A proactive and positive attitude
  • Able to work under pressure
  • Analytical Skills
  • Fast Learner
  • Self Starter
  • Very well organized person
  • Education (degree) and professional experience required :

    Degree in Business related subject

    1+ years contract support or operations / support role

    Other requirements :

    Fluent in English language written and spoken

    Lean SixSigma knowledge is a plus

    Personal skills and qualities :

    Good analytical and problem solving skills

    Strong customer service mind-set

    Ability to communicate effectively across different functions, ideally in multi-cultural environment

    Focus on the detail together with ability to assess the big picture

    Result-oriented, self-started, able to achieve goals and objectives

    Team player, communicative and flexible, quality mind-set

    Technical skills (procedures and documents the employee has to be acquainted with) :

    Usage of MS office applications (Excel, Powerpoint)

    SAP / SFDC / EMDM / Siebel PRM systems experience is a plus

    What we can offer you :

    At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

    HPE is an equal opportunity employer minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action.

    We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need.

    Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.


    HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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