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The Accounts Payable-Holds Agent is responsible for ensuring the timely and accurate resolution of manual and system generated Hold cases to ensure the timely payments to the client's suppliers.
Timely resolution of Holds within the case management tool to provide resolution to the suppliers.
Responsible for identifying any exceptions as it relate to payment and procurement transactions that do not meet agreed-upon criteria with the client as well as ensuring that tasks are followed as indicated in the DTP.
Responsible for activities assigned by the Holds Team Lead
Provides Resolution for System and Manual Holds cases Process Invoices through client system. Post resolution when applicable
Ensures that all cases assigned are properly accounted for at the end of each business day
Accurate, efficient and organized within daily responsibilities
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team
Escalates production issues to Team Leader as appropriate
Complies with all client published policies and procedures and any legal and regulatory requirements
Adherence to client’s policies and procedures
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Bachelor's degree preferred
Minimum of 1 year of experience
Minimum of one-year experience in Accounts Payable or Finance i.e. invoice processing
Basic computer knowledge of MS Office to include Excel (V-LOOKUP)
Minimum 1 year experience with Microsoft Office
Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial System
Invoicing experience in an IT Company
Adaptable to learn new processes, concepts, and skills. Demonstrates the ability to work as part of a team. Able to work under time pressure, able to prioritise workload and meet strict deadlines.
Strong analytical and problem-solving skills
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.