About Visa :
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together , let’s transform the way the world pays.
Job Description and Responsibilities
Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services.
In addition to support client implementation of Visa products & services globally, CS is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
The team also provides support for Visa’s Cybersource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchants.
We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
The Sr. Director of Account Management for the Caribbean and Central America regions (Sr. Director, AM CARCAM) reports to the VP, Pan Regional Account Management.
The Sr. Director leads and manages the team of Directors and Sr. Account Managers responsible for the overall operational support for all lines of business for Visa clients in the Caribbean and Central America region, which includes complex and diverse geographies in Central America (Costa Rica, Panama, El Salvador, Honduras, Guatemala, Nicaragua, Belize) and the Caribbean (Puerto Rico, Dominican Republic, Jamaica, Haiti, USVI, the OECS and 10 other island nations)..
Other key constituents of the Sr. Director AM CARCAM include the large regional banking groups that operate across the region and drive most of Visa's CARCAM revenue, including Promerica, BAC, Lafise, Ficohsa, Davivienda, Bancolombia, Scotiabank, Republic Bank, First Caribbean and RBC.
The Sr. Director provides functional and technical leadership of operational support activities for Clients, including the cross functional delivery of systems, products and services.
The Sr. Director also defines and deploys client support and service strategies that meet the unique and complex operational needs of the business and preserve the integrity of Visa’s operational environment.
The Sr. Director is required to plan and develop tools and processes that ensure their teams deliver effective support and consultative project guidance that aligns to Sales, Client and Client Services business goals and objectives.
The Sr. Direct accounts builds a strong and cohesive team through coaching, mentoring and listening to team members. They are also accountable for developing and setting tactical operational plans and mid and long-range strategic direction for the team and maintain alignment with LAC’s regional business strategy and direction.
Position can be based in our Miami, Panama (Panama) OR San Jose (Costa Rica) office locations
or a minimum of 5 years of work experience with a PhD
Work hours : 8 hours - Regular Office hours
Travel : Position might require occasional travel for training or team meetings -
Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.