CR French Customer Service Agent
SmileDirectClub
Alajuela, CR
hace 6 días

Overview

This position needs to have the skills to deliver exceptional customer service through phone, chat & email.

Responsibilities

Main responsibilities will include but are not limited to :

  • Deliver exceptional customer service through phone, chat & email.
  • Work with both inbound and outbound customer calls in a fun and team-oriented environment.
  • Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment.
  • Contact costumers to remind them to continue with the treatment process (next aligner).
  • Requirements

  • 1 to 2 years of customer service experience required.
  • French proficiency B2 (Written and Speaking) required.
  • English proficiency B2 (Written and Speaking) required.
  • Great computer and typing skills (30 WPM) required.
  • Adaptability.
  • Attention to detail.
  • Team player.
  • Time management skills.
  • Stress management.
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