Problem Resolution Representatives
L.L.Bean Inc
Escazú, San José, USA
hace 7 horas

Responsibilities

  • Verify US and international addresses
  • Has contact with customers through email templates when the payment declines
  • Verifies orders compliance with product and shipping restrictions
  • Identifies possible fraud from web orders
  • Resolves system discrepancies to release orders
  • Core

  • Revise and release phone orders generated by customer inquiries
  • Returns

  • Researches customer profile to determine follow up actions in order to complete the return cycle
  • May need to contact customers through emails templates
  • Close financial transactions in SAP
  • Refunds customer when applicable
  • Researches customer profile to maintain systems updated
  • Other tasks

  • Key customer information or orders received through scanned forms
  • Might participate on assigned tasks or mini projects within the department depending on the business needs, individual skills.
  • English Level : B2 minimum, C1 desired

    Education Level : Business Administration, Industrial Engineering, Computer Science Engineering students.

    Experience : No experience required

    Skills and Qualifications :

  • High attention to detail
  • Strong analytical skills
  • Affinity with systems and procedures
  • If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals.

    Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

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