Application Support Engineer
Micro Focus
Heredia, Costa Rica
hace 3 días

Responsibilities

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

advantage.

Our portfolio spans the following areas :

DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

DevOps IT

Digital Safe is an intelligent, cloud archiving solution that offers robust information management capabilities, massive scalability, data center security, anytime accessibility, and IT efficiency.

Digital Safe by Micro Focus has been rated the market leader in Enterprise Information Archiving according to Radicati. The successful candidate will join a growing team of applications support engineers who form part of a wider operations support group operating a 24 hour Follow-

the-Sun support model. The ideal candidate must have schedule flexibility.

Key responsibilities :

  • Diagnosis and repair of incidents within the Digital Safe environment.
  • Communication to the client and to internal teams in relation to incident ticket first response and updates in line with internal targets.
  • Managing information by ensuring ticket notes are kept up to date and are complete.
  • Planning & organising changes within the Digital Safe environment.
  • Monitoring & reporting of incidents relating to the Digital Safe environment, particularly in relation to hand over as part of a follow the sun support organisation and critical situation management.
  • Creating & developing automated diagnosis and configuration tools.
  • Participating in the culture of continual service improvement within the Digital Safe operations team.
  • Education & experience required :

  • Supporting Linux based systems.
  • Supporting customers by phone and through a ticketing system
  • Knowledge & skills in any of the following are an advantage :

  • Linux certifications, LPIC or equivalent
  • Supporting Java based applications
  • Xen, KVM or other virtualisation technologies
  • Database querying / administration
  • Windows server administration
  • Creating and maintaining scripts in PERL and bash
  • LI-LL2

    Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.

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