ACES Program Manager
Calle Blancos , CR
hace 6 días


Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Are you passionate about building creative solutions in HR programs?

Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values?

Getting interested - please read on!

For those having an interest in building and leading a team to drive Continuous Improvement, Six- Sigma, Lean Principles, and Operational Excellence to simplify and improve customer experiences, this role provides an exciting opportunity to contribute their passion to a quickly scaling global HR team.

Amazon is looking for a leader who is excited about transforming HR processes and build customer-centric, sustainable, and scalable mechanisms for Amazon’s Global benefits administration.

This role is part of Amazon’s Employee Services team in HR. The role requires understanding customer needs, build and implement process transformation, and define measurement and control mechanisms.

The ideal candidate should be detail oriented and an organized planner. The role needs relentless advocacy of customer pain points and challenging the status quo.

The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision.

As such, the candidate must be skilled at anticipating problems, creating contingency plans and managing multiple priorities.

Core responsibilities :

  • Continuous improvement and Quality Management :
  • o Develops continuous improvement charters, scopes of work, plans, and schedules for continuous improvement programs.

    o Supports cross-functional teams on their continuous improvement journey by guiding them through an understanding of Lean / Six-Sigma concepts, Kaizen events and other process improvements methods to drive key KPIs in cost, delivery, and quality.

    o Quality Management. Identifies opportunities for defect reductions and set up quality assurance and comprehensive audit programs.

    o Expertly performs process and value stream mapping and train others. Conducts process analysis and trending using continuous improvement tools and techniques.

    Provides mechanisms to capture baseline data before and after improvements are made.

    o Performs critical thinking and problem solving evaluating alternatives, and identifies solutions using systematic, multi-step approaches.

    o Define standard work for ongoing operations, training, communication and change management.

  • Project Management :
  • o Delivers moderately complex medium to large scale new process improvement from initiation through delivery

    o Develop and maintain project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables.

    o Analyzes problems, identify issues, summarize findings and recommend courses of actions. Once the solution or process optimization is implemented, monitors customer satisfaction and ROI.


  • 5+ years of overall experience with at least 3+ in lean / six sigma, or similar quality and continuous improvement fields.
  • Ability to work in a highly ambiguous environment and interest in supporting a global team.
  • Experience developing, improving and implementing processes in large-scale, complex environments.
  • Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed.
  • Excellent written and verbal skills as well as prioritization and planning skills with strong attention to detail.
  • Well-honed analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment.
  • Team management and coordination direct and oversee QA team effectively.
  • Audit internal policies, SLA documents, KPIs and business systems for accuracy and effectiveness against internal and external Quality System Requirements.
  • Analyze audit data to identify trends and issue reports & recommendations to management.
  • Support third party audits.
  • Mentor and train new auditors.

    Preferred Qualifications :

  • Master’s degree or MBA in Operations discipline.
  • Successful record of building, improving and running business processes globally.
  • Strategic orientation, able to work with sophisticated financial analyses, assess and mitigate risk, forecast both long and short-term outcomes, and anticipate and navigate scenarios in a complex business environment.
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