Sr Collector
Confidencial
Heredia, Heredia, Costa Rica
hace 4 días

Our client, a multinational company located in Heredia is looking for Senior Collectors. This role is responsible for performing simple to moderate credit analytics and collection activities for manufacturing retail business units.

DUTIES & RESPONSIBILITIES :

  • Evaluate and approve order releases based on established authority levels
  • Perform vigorous collections efforts of customer account balances while maintaining customer relationships
  • Complete customer account reconciliations with moderate financial impact
  • Contact external customers as we as credit / store personnel to clarify or obtain additional information to accurately complete the collection
  • Works with other departments, outside providers, internal customers, and external clients to resolve issues or improve process, and ensure understanding by all parties
  • Maintain delivery of service levels and generate and communicate results on same
  • Participate as a member of medium sized projects providing recommendations for continuous improvement
  • Use excellent verbal and written communication skills to build strong relationships, share recommendations and knowledge to multiple audiences including cross functional teams, internal customers, external clients, and management
  • Select tools and approach for work assignments and projects
  • Work with field and sales management regarding strategic and sensitive customer issues
  • QUALIFICATIONS / REQUIREMENTS :

  • At least 2 years’ experience from US or other countries as long as it is credit and / or collections experience
  • Bachelor’s degree in accounting, business administration or related career
  • Advanced English Skills C1 (required)
  • Advanced Excel Skills
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