Customer Success Manager
Citrix Systems
San Francisco, Costa Rica
hace 22 horas

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

Are you technically savvy, love wowing customers and will go above-and-beyond to serve our customers? Then, we have the role for you!

Position Overview

The Customer Success Manager works proactively with our customers and in close connection with our Citrix sales team to guarantee customer commitment and success after a sale is made.

Primary Responsibilities

Connect with customers and understand their needs to help find the value of our products and services in multiple locations and languages simultaneously.

You will build ongoing analysis of customer engagement and take vital measures to increase product usage and adoption

You communicate effectively, during phone and web interactions about products, demonstrations and related software features and functionality training to personalize content to meet each individual customer's needs.

Work with customers to efficiently implement services, reducing time to first use and time to benefit

Maintain an understanding of customer requirements and strive for maximum customer happiness

Conduct phone calls, write emails, you are a top-tier and experienced presenter / communicator. Follow-up on survey responses, and analyze survey data to ensure customer success

Applies basic understanding of internal tools for documentation and reporting requirements; a power user of Office 365 and you run standard reports with minimal mentorship

Complete other duties as assigned including occasional supervisory and mentoring tasks.

Basic Requirements

Bachelor’s degree or equivalent results-based experience.

Experience in an Account Management environments.

2-4 years’ experience delivering outstanding customer service / support is required

Team-player and willing to work with others toward common goals

Comfortable working in multifaceted environments.

English and Portuguese professional proficiency with excellent verbal and written communication skills.

Time management and prioritizing skills in an Enterprise environment.

Proficiency using : Office 365, Gainsight and / or Salesforce.

Preferred Qualifications

Proven Customer-centricity what we do revolves around the customer!

Keen interest in Software-as-a-Service (SaaS)

You can work with minimal direction, and new and / or sophisticated assignments with more detailed direction

  • LI-AR1
  • What you’re looking for :

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

    If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area :

    Customer Success Management

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