CB Sr. Investigations Manager
Amazon
San Jose , CR
hace 6 días

Job Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

CTPS Buyer Risk Prevention works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned.

Through people and technology we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation.

Our Investigation Specialists will always deliver on our service standards for our customers and with zero defects. We achieve this through a combination of automated and manual investigations of the buyers on our marketplace.

Core Responsibilities

  • Direct supervisory responsibility of a team of frontline managers.
  • Lead a core group of managers and Investigators to maximize their team’s output and ability to meet exacting targets within a very fast-paced / time-critical and demanding environment.
  • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
  • Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects as required.
  • People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition.
  • Monitoring real time service levels and schedule adherence, and holding the team accountable responsible for meeting and exceeding performance targets for the team.
  • Ability to manage external and internal stakeholders.
  • Basic qualifications

  • At least one year of experience as Manager.
  • Proven operational, analytical and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Proven ability to interact with senior and corporate leadership.
  • Knows how to use data and analytics to make informed decisions.
  • Ability to thrive in an ambiguous and fast-paced work environm
  • PREFERRED QUALIFICATIONS

    Preferred qualifications

  • A Bachelor’s degree is preferred and / or relevant experience.
  • Advanced working knowledge of MX Office (esp. MS Excel).
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