Quality Intermediate Analyst
Key Responsibilities :
Support management in understanding risk policy matters and ensuring appropriate implementation and enhancement of procedures
Work to establish a culture of control where regional and CSC staff understand their role in the control environment and the criticality of a robust control environment
Ensure that changes in processes and controls within the region that impact risks or tests are effectively implemented.
Support the monitoring of emerging risks or other potential deficiencies and control weaknesses from their region timely for assessment and remediation
Assist in the identification and assessment of risk and control data to identify trends and potential issues when applicable
Support the annual risk assessment update resulting in the establishment of an effective MCA program for the region :
Support the Global MCA Program lead in roll out and implementation, including country and regional coverage from the CSC
Support the operations teams in creation of a consistent and robust MCA program
Provide feedback on Significant risks
Provide feedback on the effectiveness of test scripts to ensure effective testing of the control objective
Ensure the timely and appropriate execution of the established MCA program is completed for the controls being tested in their area.
Deploy a thorough Risk Assessment process to define risk tiers for Core ESC processes; accountable for accuracy of process flows and break-
point analysis, identifying process / control gaps.
Ensure sufficient evidence is maintained to enable MCA testing to be recreated.
Develop and deploy testing model; responsible for testing the design and effectiveness on all Tier 1 & 2 controls, executing and reporting quarterly MCA results locally and regionally
Summarize and gain departmental approval of MCA results along with corrective action plan(s) for issues if identified; provide to global R&C team and Regional ESC Head.
Review and update the entire core process list with the support of the process owners.
Train all the process owners regarding MCA procedure and policy.
Take all the trainings at local and regional level regarding MCA methodology.
Ensure the ESC LATAM (Regional and Country Level) is in compliance with the Corporate Policies that support MCA also all the ones related with Operational Risk.
Support of key risk and control projects and ad-hoc requests from the Global R&C team
Review and identified the operational risk ensuring the controls are in place.
Monitor and follow up the operational losses within ESC organization.
Review and update the regulatory matrix ensuring the appropriate controls are in place to mitigate any legal / regulatory risk.
Compensation Related Operating Expenses, Electronic Invoicing Agreements and PCard Agreements
assists with operational impact assessment from Policy changes and makes recommendations for Policy enhancements
financial services experience a plus
5+ years business / operations management and / or risk and control experience; Procurement and / or Accounts Payable experience preferred
Sound, deep knowledge of risk and control methodology and best practices; preferably an understanding of Citi’s R&C programs (i.e. MCA)
Program / Project management experience
Knowledge of local / regional regulations governing financial institutions
Prior experience interfacing with all levels of management including cross region collaboration
Knowledgeable with Citi’s Expense Management Policy, Citi Supplier Selection and Management Policy, Citi’s Code of Conduct, Gift and Entertainment policies, etc. a plus
An understanding of Citi’s management structure, its businesses and governance structures a plus
Experience of working in an international context
Ability to drive results and affect change without direct authority.
Able to interpret and apply policies, standards, and procedures
Exceptional verbal, written, and presentations skills; multi lingual (English and Spanish; Portuguese a plus)
Strong analytical / problem solving skills
High integrity and strong work ethic with a global mindset
Strong interpersonal and relationship skills with experience working in a matrix environment
Ability to work in virtual teams
Fluent English and Spanish, written and oral.
Functional Skills :
Ability to build test plans for assessing integrity of control design and effectiveness
Knowledge of COSO Internal Control Framework
Analytical abilities and intellectual curiosity in determining root-cause of issues, challenging assumptions, defending conclusions and recommend action plans.
Competencies : Effective communication
Ability to develop analysis and recommendations for action
Ability to work on multiple tasks and assignments effectively