Team Lead, Implementations
Tres Rios, Cartago
hace 5 días

Job Title :

Team Lead, Implementations

Job Purpose :

Business Description : this position will manage branding for Mobiliti Retail, CardHub app builds, and Mobiliti maintenance to medium to large business customers.

Essential Job Responsibilities :

Creates and executes implementations projects / programs / plans and revises as needed.

Establishes and maintains client relationships as well as vendor and internal stakeholder relationships. May serve as the primary contact for clients and vendors, and / or escalation point for Implementations Managers.

Provides and supports implementation activities within own department. Ensures Implementation Managers and technical teams are contributing and performing effectively.

Serve as subject matter expert for Implementation Managers, provide guidelines, documentation, procure trainings and knowledge sharing for the team.

Identifies associate’s skill set gaps and development needs. Deliver to time, cost and quality consistently across projects Engage and communicate with senior stakeholders, Escalate critical risks Collaborate with cross functional teams Coordination across different teams and departments as needed, for the project, remove roadblocks.

Formulate action items from the meetings and prepare workable action plans with timelines, accountabilities Track project / program progress and ensuring adherence to schedules Program projects status, issues, risks, plans, etc.

to stakeholders In case of emergency take charge of the situation, drives the team, coordinate with stakeholders. Should be able to identify, track and mitigate risks to the projects.

Update project status accurately and timely using company tools. Ensure Implementation Managers keep status updated and timely.

Required Qualifications :

  • Education : Bachelor on Computer Science, Business Administration, Project Management, or IT.
  • 5+ yrs. of experience as Project Manager related work
  • Project Management Experience within IT Professional Services
  • Very good verbal and written communication and interpersonal skills
  • Three+ yrs. using MS office tools, including MS Project
  • Preferred Qualifications :

  • Agile Project Management Certified Scrum Master
  • Six Sigma Certifications
  • Strong analytical, problem solving
  • Work Schedule : Regular work schedule Mon-Fri, and afterhours and weekends on business need.

    In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.

    Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.

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