Business Process Specialist Moen
Alajuela,Costa Rica
hace 15 días



Define, implement and support globally standardized Customer Service through Project management, Change management and Lean thinking.

Support the future growth of the organization by facilitating fast cross-functional change opportunities through increased process efficiency, quality and transparency.

Ensure maintenance and continuous improvement of the business systems, aligned with corporate ERP strategies.


Project Management (LEAN Six Sigma)

  • Set-up of project planning, close follow-up and implementation
  • Global) Coordination of a cross-functional team

  • Progress reporting towards management
  • Business and system analysis :

  • Guarantee integration of new business requirements (e.g. acquisitions), business processes and procedures into ERP and other systems : Compose business requirements for enhancements to SAP, MES and other systems
  • Guarantee correct interpretation of business requirements by L3 and other functional areas by ensuring close follow up and interaction with respective teams
  • Execute test scripts related to fixes and enhancements
  • Assist departments cross functionally in aligning business processes with SAP, MES and other functionality
  • Implementation of new or changed business processes :

  • Ensure a smooth implementation of the project deliverables into the business through change management
  • Develop and maintain training material for local and central use : Standard Operating ProceduresSAP proceduresTraining material
  • Organize process and SAP training for new employees as well as refresher training
  • Service function related to business processes and systems :

  • Daily handling of requests and inquiries from Abbott affiliates (including investigation, testing and feedback to initiator), ensuring shipment and billing : Daily support of Customer ServiceEnsuring timely shipment of approved shipment by maintaining and releasing PPR (Product Partner Range) recordsApproval and monitoring validity of Security Requests
  • Periodical country visits to Abbott affiliates assisting in training, process analysis and business process improvements
  • Maintain interaction with L2 and L3 SAP support teams : Address and close out remedy tickets assigned to the BPI teamMonitor quality of support provided by L2 and L3 team
  • Data maintenance and analysis :

  • Material Master maintenance, i.e. setup and validation
  • Monitor the ERP, guaranteeing data integrity of the ERP database, and take corrective and preventive action based on monitoring activity : Follow up and fix blocked Inter / Intra-
  • Company billing documentsFrequent monitoring of open orders, deliveries, blocked revenueValidation of Master Data (Material, Customer, )Maintain, report on and follow up on pre-defined KPIs

  • As part of the analysis define the necessary BO / BW reports and SAP transactions
  • Prepare and validate product traceability lists
  • Internal organization :

  • Ensure consistent service is provided to users by keeping all team members up-to-date on ongoing activities and establishing training within the department
  • Execution of external team development training
  • Weekly submission of internal timesheets
  • Maintain, report and follow up on internal identified KPIs for the BPI department

  • Bachelor or Master or equal by experience in relevant field such as : Business Administration, Business Informatics, Mathematics, Economics, Science, Engineering
  • 3-5 years relevant experience in an international environment
  • Profound knowledge of ERP systems (SAP is an asset)
  • Fluent in English. Other language is an asset.
  • Excellent communication and training skills
  • Experience with common desktop applications (Microsoft office tools)
  • Knowledge of process redesign and Lean transformation tools & techniques
  • Problem solver, fast learner and creative thinker
  • Entrepreneurial spirit and Customer orientation
  • Strong team player with supportive attitude
  • Strong interest in business and business development
  • Good understanding of information technology
  • Up to 10 % travel
  • JOB FAMILY : Customer Service


    CAHF Cardiac Arrhythmias & Heart Failure

    LOCATION : Costa Rica >

    Costa Rica >

    Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2


    WORK SHIFT : Standard

    TRAVEL : Yes, 10 % of the Time



    Keyboard use (greater or equal to 50% of the workday)

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