Global Accounts HP-on-HP Project Manager
Heredia, Heredia, Costa Rica
hace 6 días

Introduction :

  • At HP, we believe in the power of ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork.
  • We trust anything can be achieved if you really believe in it, and we will invest in ideas to change lives and the way people work.

    At HP we work across borders, and without limits. We form global virtual teams, to professionally serve our customers, implement projects to achieve business growth, solve business issues and meet personal goals.

    Everyone is valued for the unique skills, experiences and perspectives they bring.

  • Personal Systems Device-as-a-Service (DaaS) is a new and growing business opportunity and a strategic priority for the company to position HP as an end-to-end service lifecycle management provider in the commercial computing environment.
  • The HP-on-HP program gives an opportunity for HP internal employee end users to also benefit from services in the DaaS commercial portfolio.

    Job scope / summary :

  • The Global Accounts HP-on-HP Project Manager role is responsible for the e2e project management of the design, implementation, standardization and / or continuous improvement of innovative services, tools, capabilities and processes for the internal PC devices support for HP employees.
  • The role will be part of a global team of delivery project managers and will lead one or multiple strategic projects on the global Plan of Record (POR) for the HP-on-HP internal support and / or global commercial accounts support programs.

    Job specifics / responsibilities :

  • Project planning, scope definition, sponsor sign-off and initiation
  • Project management of the required activities for the implementation of global accounts and HP-on-HP internal support services / tools / capabilities / processes in scope for the project
  • Management of a governance structure with project teams of usually medium size (usually 5-15 team members)
  • Project cost, schedule and resource management
  • Management of project risks and mitigation strategies
  • Management of the relationship with (internal and external) customers, partners and delivery suppliers, if required within the project scope
  • Regular project status reporting and communication to stakeholders and sponsors, incl. executive management communication
  • Identify, explore and develop new opportunities for growth and innovation within or around projects
  • Key deliverables / accountabilities :

  • Execution of the project plan against schedule and budget
  • Project team members contribution and accountability
  • Project status reporting to management & stakeholders
  • Working relationships :


  • Executive management sponsors and stakeholders
  • GBU and RBU teams
  • CS delivery global teams
  • CS delivery regional teams
  • HP-on-HP functional towers and service delivery teams
  • External

  • Partners and delivery suppliers as implied by project scope
  • Customers as implied by project scope (e.g. pilots, commercial capabilities)
  • Education (degree) and professional experience required :

  • Typically 8+ years of established and proven track record in Service Business Management and Project Management
  • Bachelor / Master educational degree in one of the following areas : IT management, business planning / management, operational management.
  • Project management (e.g. PMP, Prince) and / or quality project management (e.g. Lean Sigma) certification and relevant practical experience
  • HP Delivery end-to-end process expertise (direct & channel), including delivery functions & roles understanding (contact center, supply chain, service fulfillment, etc.)
  • Service management (e.g. ITIL) certifications are considered a strong advantage
  • Experience and technical expertise with ITSM tools (e.g. ServiceNow) is a strong advantage
  • Sales & deal management processes expertise is a strong advantage (SOAR, DRA, sales stages, etc.)
  • HP Inc. computing service and products portfolio knowledge is an advantage
  • HP Inc. service delivery financials knowledge is an advantage
  • Experience in multiple functions (e.g. business, sales, marketing) is an advantage
  • Other requirements :

  • Excellent written and verbal communication in English, other languages are an advantage
  • Excellent communication and presentation skills
  • Experience in virtual team environments
  • Experience in global / multi-regional business environments
  • Personal skills and qualities :

  • Very strong communication & influencing skills, incl. executive management communication
  • Very strong organizational skills, ability for result-oriented standalone management and prioritization of tasks. Strong responsibility to meet timelines and deliver results.
  • Ability to introduce structure in complex environments
  • Positive can-do attitude, no-stone-left-unturned approach, innovative thinking
  • Customer centric approach
  • Able to understand global business processes and identify impact of change
  • Technical skills :

  • Excellent mastery of the MS Office Suite
  • ITSM tools expertise is an advantage
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