DUTIES & RESPONSIBILITIES :
Accountable for resolving teammate and manager payroll inquiries and requests for pay corrections.
Work across the HR and payroll team and ensure payroll support requests are resolved within established SLA’s.
Proactively work with others supporting payroll and HR to provide information related to recent payroll processes that may increase the number of teammate inquiries and escalate support request trends to team supervisors and managers.
Identify opportunities for standardized documentation SOPs and quick reference guides to help explain payroll processes and specific wage or deduction elements that teammates frequently inquire about.
Assist with impact analysis related to specific payroll service incidents and participate in continuous improvement efforts and process audits.
Run and analyze payroll result reports to identify teammates impacted by a specific pay impacting incident; use intermediate and advance excel functions as required.
Run pre processing audit checks and data validation on inputs to the payroll process; such audit checks will require intermediate and advance excel functions as required
Consistently maintain the privacy and confidentiality of information; protect the assets of the organization; perform with ethics and integrity;
report non-compliance issues; adhere to applicable federal, state and local laws and regulations, as well as company policies and procedures.
QUALIFICATIONS / REQUIREMENTS :
Degree from an accredited university in Human Resources, Business, Finance or equivalent in experience
Bilingual French-English (Advance level-B2+)
Bilingual Spanish-English (Advance level-B2+)
Excel knowledge intermediate level
Minimum of 1 year of proven experience in payroll supoort or HR related case management resolution (Case analysis, Reporting in real time, Provide resolutions in a timely manner, among others)
Experience working in a Shared Service Center (Plus)
SKILL / KNOWLEDGE
Exceptional verbal and written communication skills
Outstanding Customer Service and organizational skills
Enthusiasm, attention to detail and a demonstrated capability for problem solving and creating and enhancing business processes
Case / ticket Management knowledge