RPA Analyst
Heredia, Heredia, Costa Rica
hace 1 día

The Shared Services Center based in Costa Rica and part of Global Operations currently is in the need of dedicated RPA Analyst - Intermediate to act as members of the Global Intelligence Automation COE Team.

The RPA Analyst’s role is to optimize and innovate business processes by designing and implementing automation solutions and / or create / investigate / roll out tools focused on cost reduction and speed up productivity in the delivery of services such as Call Center, Data and Back-office roles.

This includes selecting, blueprinting, gathering requirements, designing, and rolling out solutions to end users.

Key Responsibilities :

  • Design, code, test, and document all new or modified systems, applications, and programs.
  • Direct, organize, and lead projects in the implementation and use of new software tools and systems.
  • Evaluate and select database / data warehouse components, including hardware, relational database management systems, ETL software, metadata management tools and database design solutions.
  • Supporting various projects within the capability, and partnering with engineering to review and validate project designs within the automation applications.
  • Responsible to ensure Stakeholder Requirements are understood by Engineering Teams; both application and infrastructure.
  • Support and maintain existing applications.
  • Ability to prioritize, work both independently and with the team.
  • Experience / Key Skills / Competencies :

  • Bachelor s degree in the field of computer science, information systems, or computer engineering.
  • Experience of 2-4 years on Automation Solutions using RPA.
  • Exceptional analytical, conceptual, and problem-solving abilities.
  • Strong ability to analyze user requirements and build front-end Business Process Modeling solutions according to specifications.
  • Ability to work with cross functional teams and to keep abreast of latest technologies
  • Strong technical expertise / Team player willing to share knowledge
  • Ability to work under pressure and by objectives
  • Strong organizational, interpersonal, work management, communications and analytical skills
  • Excellent English proficiency (oral and written).
  • Full project management and development life cycle experience.
  • Ability to facilitate effective team interaction, and to establish open, candid and trusting relationships within the team.
  • Detail and task oriented.
  • Strong problem solving skills and fast learner.
  • Strong knowledge of RPA Tools such as UIPath (preferred), Blueprism, Automation Anywhere or WorkFussion.
  • Knowledge on additional topics / tools such as Cognitive Automation, Artificial Intelligence, Dialog Systems (chatbots, etc), Natural Language Processing.
  • List Required Technical Skills (PC skills and software packages) :

  • Experience with tier-one applications, databases, and data warehouses, such as Oracle 10g or higher, MS SQL Server.
  • Advanced Knowledge in SQL scripting & PL / SQL programming.
  • Strong understanding of relational database structures, theories, principles, and practices.
  • Minimum of 2 years of experience with UIPath (preferred), Blueprism or other RPA Tool Solution
  • Experience with Orchestrator
  • Experience with .Net / Java development
  • Experience with Chatbots, AI and other Cognitive Tools is a plus.
  • Knowledge or Experience with Business Process modeling solutions (BPM) will be considered as a plus.
  • Knowledge of Business Intelligence and Analytics platforms such Tableau, Business Objects, OBIEE or other will be considered as a plus.
  • Knowledge of dimensional modeling will be considered as a plus.
  • Desired Knowledge of virtual agent / software robotics tools.
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