Order Fulfillment Analyst
Heredia, Costa Rica
hace 10 horas

Business Summary :

VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility.

A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.

Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back.

If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

Job Role and Responsibilities :

VeloCloud, the Cloud-Delivered SD-WAN™ company, Gartner Cool Vendor 2016 and a winner of Best Startup of Interop, simplifies branch WAN networking by automating deployment and improving performance over private, broadband Internet and LTE links for today’s increasingly distributed enterprises.

  • VeloCloud SD-WAN includes : a choice of public, private or hybrid cloud network for enterprise-grade connection to cloud and enterprise applications;
  • branch office enterprise appliances and optional data center appliances; software-defined control and automation; and virtual services delivery.

    VMware acquired VeloCloud in December 2017.The business operations team at VeloCloud works across the organization to set strategy for and support execution of VeloCloud’s industry-leading SD-WAN business model.

  • Key areas of focus include the following : financial planning and analysis; go-to-market strategy and operations; sales operations;
  • order management and fulfillment; and business model integration with the broader VMware organization.

    This role will report to the Business Operations Manager in Order Management. The Order Fulfillment Analyst will partner with multiple VeloCloud and broader VMware organizations including but not limited to Sales, Manufacturing Operations, Finance and Product.

    Fulfill VeloCloud sales orders, POC orders and RMAs by processing hardware shipments and / or provisioning SaaS or term software access in regulation with import / export compliance

    Collaborate with Sales, Finance and Operations on managing shipment deadlines, backlogs, international export / import logistics and ensure completeness and accuracy of transactions for financial reporting

    Liaise amongst Sales, Operations, Manufacturing and Finance to ensure smooth and accurate processing of sales orders as part of the specified workflow in NetSuite

    Timely update of customer orders processing data in NetSuite and Salesforce including but not limited to Edge devices and related shipping details

    Participate in process improvements and initiatives in overall order management process by recommending and implementing specific improvements to work processes based on feedback collected from different internal and external partners

    Required Skills :

    Bachelor’s degree in Business Administration or related discipline or relevant experience

    2-3 years of work experience in overall order processing, in particular finished goods hardware &

    order fulfillments combined with SaaS offerings

    Experience with ERP systems and CRM systems for software / SaaS and HW businesses

    Strong Excel skills, including pivot tables

    Ability to work effectively under time critical deadlines and handle competing priorities

    Organizational skills, high attention to detail, and superior time management

    Excellent written and verbal communication skills and interpersonal skills

    The ability to assemble and synthesize large amounts of data into actionable recommendations

    Ability to work independently as well as collaboratively with cross-functional teams

    Good judgment, self-confidence and high energy to thrive in a fast-paced environment

    Growth mindset with a commitment to ongoing learning

    Willingness to adjust to and embrace change

    Preferred Skills :

    Our team looks for individuals who embody our values of humility, compassion, collaboration above isolationism, respectfulness, integrity, and good-natured fun.

    Additionally we would like :

  • You have experience in Software, Cloud, or Infrastructure such as Compute, Network, Storage SaaS business experience
  • Experience in Business Operations / Channel Program for cutting edge hardware products
  • Growth-stage technology company operations experience
  • Experience with a post-merger operational integration process
  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware.

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