At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.
Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.
Our vision :
We strive to be the leading supplier using science and technology to improve the quality of life.
Our mission :
We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.
Do you want to help us as we shape the future of this great organization?
Job Description Summary
The Collections Analyst position plays an important role in our company by ensuring the timely collection of payments from customers, this position will be responsible for chasing payments, responding to correspondence and telephone contact, the collection analyst will always show professionalism and respect to any customer.
Proactively contact customers regarding payments to ensure invoice processing and payment has been scheduled, determine reasons for non-
payment to obtain promises to pay, organize and prioritize customer calls regularly to maximize collections on largest customers / invoices based on stablished KPIs and SLAs.
Maintain on relevant systems, collection calls and invoice logs with status updates, follow up details, promises to pay and / or any other relevant information related to the collection effort.
Work disputes, investigate and initiate queries with customers in a timely manner to resolve unpaid balances, based on stablished KPIs and SLAs.
Responds to telephone or email inquiries, assists in solving questions related to the status of customer s account according to the SLA.
Able to jointly interact with the commercial area in order to achieve organizational targets.
Work the collection strategy (road map) to assure all accounts are tracked properly.
Technical / Bachelor education or equivalent. Preferred area of study : Accounting or Business Administration.
Fluent English (B2).
1 years of experience in a Collections department.
Previous experience with Business to Business Collections.
Intermediate excel skills (including Vlookups and pivot tables).
Knowledge in SAP is a nice to have.
Ability to work in a fast paced environment and to interface with various levels of management.
Demonstrate problem solving skills to the day to day challenges that could be presented in a Share Service environment.