Agent-Front Desk
Marriott International, Inc
Costa Rica, Costa Rica
hace 8 días

Posting Date Jan 09, 2019

Job Number 190003CO

Job Category Rooms and Guest Services Operations

Location Residence Inn San Jose Escazu, San Jose, Costa Rica VIEW ON MAP

Schedule Full-time

Position Type Non-Management / Hourly

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Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike.

Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.

Find Your World™ at Residence Inn by Marriott.

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-

related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Cash guests' personal checks and traveler's checks. Review shift logs / daily memo books and document pertinent information in logbooks.

  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees;
  • serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

  • Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely;
  • answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

    Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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