Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
hace 4 días

Assistant Director of Housekeeping Four Seasons Resort Tamarindo

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts a gardener can become an artist, a manager a conductor, a chef an inventor.

We look for employees who share the Golden Rule : people who, by nature, believe in treating others as we would have them treat us.

We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico.

Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture, and Nature. The local community and their warmth are a key component of our guest experience and our Assistant Director of Housekeeping will imbue a passion for this destination and the Culture.

Be You :

The Assistant Director of Housekeeping will demonstrate the following key characteristics :

  • Ability to communicate clearly and openly creating an atmosphere of mutual trust and teamwork.
  • Demonstrates superior knowledge of Housekeeping operations and administration.
  • Proven ability to effectively lead in a variety of operational situations with guest and house requirements; flexible leadership style.
  • Master Your Craft :

    The Assistant Director of Housekeeping is directly responsible for assisting to the Director of Housekeeping managing the day-to-day operation by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards.

    Desired Skills and Experience :

  • Minimum 4 years management experience in Housekeeping operations.
  • Demonstrate adaptability to live in a remote location.
  • Excellent English and Spanish (Preferred) language.
  • The ability to oversee the day-to-day operations of the Housekeeping Department.
  • The ability to assist Supervisors and Assistant Managers with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.
  • The ability to pass over relevant information, pending tasks to do, project, follow-up activities to the next shift so everyone is aware.
  • The ability to follow up the entire pending task with others departments (Engineering imperfections reported).
  • The ability to resolve guest complaints; handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Responds to all guest requests in an accurate and timely manner.

  • The ability to monitor daily assignments to assure that productivity and quality standards are being met.
  • The ability to coordinate the housekeeping and laundry needs of any Residence, Privet Villa, and / or hotel guest.
  • Flexibility to work on different shifts, weekends, and holidays.
  • The ability to build an open and trustful environment where everyone's opinion is shared and valued.
  • The ability to communicate clearly and openly with the team all information regarding the departmental operations.
  • Resort Pre-Opening Experience Preferred.
  • The ability to coordinate personal training to guarantee a high level of service and productivity.
  • As a Department Leader, you will motivate and develop a team, leading by example at all times and instill a culture of continuous learning and improvement among your staff.
  • You actively participate in Employee Relations activities and programs
  • You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training and by instilling company our values.
  • When dealing with guests and internal customers you live by the Golden Rule.
  • You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience!
  • Connect with us Join Our Team

    Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

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