San Jose, San José, Costa Rica
No two days are the same in Customer Service and Support at Microsoft. We engage in solving challenging and complex problems, we collaborate and share learnings with each other and innovate on solutions to enable our customers to make the most of Microsoft products.
Our team is geographically distributed; we speak many languages, and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a growth mindset, a passion for solving complex issues and an obsession for customer happiness.
Besides technical talent, we also look for Technical Advisors with a run to the fire behavior - people who thrive under difficult and challenging circumstances, who love to get involved in difficult situations and at the same time learn.
If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
Our culture is built around 5 attributes that drive our every decision, and our every action :
every single time, without exception.
We are seeking people that think differently and are biased toward action to accomplish great things.
The Technical Advisor (TA) is responsible for ensuring the technical readiness and maintaining the technical wellness of the support engineering staff at different Microsoft sites.
You will deliver unique value by leading engineers in terms of their technical capabilities, case management, process adherence and customer wellness.
We’re working together to build strong communities inside and outside the workplace.
Your focus is to support Microsoft Azure in Enterprise environments.
As a Technical Advisor, you will work with support engineers to assist customers in resolving technical issues involving Microsoft products and services.
You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.
Microsoft sees the whole person and looks to support your well-being on every level.
Diversity and inclusion
We value individuality. The experiences that have shaped your world view can help us shape ours.
Bachelor’s degree in Computer Science, Engineering, Math, or equivalents experience. 5 years prior product / customer support experience
Proficiency in the English language, written and spoken
Knowledge and Skills
This position may require you to work a rotational On-Call schedule, evenings and weekends shifts. Please note that shifts might change according to business needs.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check every two years.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.