Continuous Improvement Lead
San Antonio de Belen Heredia Costa Rica
hace 6 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


The is responsible for the Continuous Improvement (CI) and Performance Management capabilities primarily within the CBS center and in some process areas globally.

The role will focus on deploying and leveraging Lean Six Sigma as well as leading identification and application of process digitalization through Robotic Process Automation.

This role is responsible for building a data-driven culture through Performance Management within the CBS center and overseeing operational process deployments such as knowledge management.

The Continuous Improvement Lead is a member of the global CBS Service Management Leadership team and CBS Center Leadership team.

30% - Continuous Improvement Leadership

Build and sustain a continuous improvement strategy and culture in local CBS center

Identify potential process improvement projects and drive change through their implementation to generate value for CBS

Work with functional teams to uncover and assess continuous improvement opportunities for CBS

Facilitate the governance of the Continuous Improvement portfolio at the local CBS center to ensure continuous improvement activities are focused on areas of highest value

Deliver breakthrough levels of improvement in process capability, productivity to reduce defects and attain world-class levels of quality through implementation of Lean Six Sigma philosophy, theory, and application tools / tactics

Provide leadership and direction to the local CBS center teams to execute on the global Lean Six Sigma strategy and tools to improve process efficiency / effectiveness and eliminate defects in day to day operations

Facilitate, train, and coach team members and Green Belt teams in the use of Lean Six Sigma philosophy and tools

Ensure value capture is measured following continuous improvement initiatives

20% - Digitalization & Analytics

Stay current in external industry best practices on Continuous Improvement and Performance Management, including how to apply process digitalization technologies such as Robotic Process Automation and / or PowerBI.

Lead identification of opportunities to apply Robotic Process Automation in CBS processes within local CBS center across all functional areas such as Finance, Procurement and Transportation & Logistics including establishing business case for automation and aligning it with industry benchmarks

Educate stakeholders such as CBS Center Leadership team and Global Process Managers on the opportunities to apply process digitalization within CBS center and / or a global, specific process area

Accountable for overall implementation of Robotic Process Automation for local CBS center, including partnering with CBS leadership team, Global IT and external providers to ensure project teams are staffed and trained appropriately, automation is sustainable, appropriate standards are followed and value is captured

Collaborate with and share lessons learned with other Cargill teams seeking to automate business processes

20% - Business Partnering & Relationship Management

Partner with Global Process Managers to prioritize the Continuous Improvement portfolio across CBS globally for a specific process area such as Record-to-Report or Deliver

Ensure alignment of Continuous Improvement portfolio with Global Process Manager process roadmaps, providing input to the Global Process Manager based on continuous improvement ideas submitted by CBS team members globally

Lead large, global Continuous Improvement initiatives sponsored by the Global Process Managers

Provide feedback and make recommendations on Continuous Improvement opportunities for a specific process area

20% - People Management

Accountable for performance management, talent development, succession planning, coaching, and engagement for Continuous Improvement and Performance Management team members in local CBS center

Hire staff and other employees, determine future resource needs in alignment with CBS growth projections and new capabilities, and independently make selection decisions within local CBS center Continuous Improvement and Performance Management teams

Responsible for aligning overall team resources to execute against short and medium-term plans

Assist with long-term resource planning

10% - Performance Management & Operational Processes

Accountable for overall implementation of Performance Management metrics for local CBS center, including visual management through appropriate channels such as PowerBI

Drive the service performance management metrics at the center level working with Functional Performance Managers and the CBS Performance Manager.

Constantly seek, share, and implement best practices

Build a data-based, performance-driven culture within local CBS center by helping teams understand how to measure their performance and break down measurements into leading and lagging indicators to impact results

Lead the deployment of internal operational process to local CBS center such as request management, issue management and knowledge management.

At times, lead and / or participate in the design and deployment of operational processes globally across CBS


Required Qualifications

  • Bachelors Degree in any related field
  • 8+ years of experience in a Process Improvement / Continuous improvement and Leadership roles
  • Proven track record of successfully leading and implementing Lean Six Sigma projects / initiatives
  • Understanding of services industry (preferably shared services environment) and / or business environment
  • Expert technical knowledge of Lean Six Sigma tools and other statistical methods; in order to understand operational issues and use appropriate tools for continuous improvement
  • Strong influencing skills and ability to collaborate across all levels of the organization
  • Strong interpersonal and Leadership skills
  • Strong oral and written communication skills
  • Curiosity and ability to quickly learn & adapt
  • Good organizational skills
  • Fluent in English
  • Ability to travel 10%
  • Preferred Qualifications

  • Master dregree
  • Six Sigma Black Belt or Master Black Belt certification
  • IT or Finance Experience
  • Project Management experience
  • Project Management certification
  • ITIL certification
  • Experience providing training in Green Belt / Black Belt courses
  • Ability to deal with remote stakeholders and experience of working in a highly matrix environment
  • Process Optimization / Project Management

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