Master Data Specialist
Henderson, Caverly & Pum LLP
San Antonio de Belen Heredia Costa Rica
hace 6 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Position Purpose

At Cargill, one of our foundational guiding principles is data as a corporate asset . This allows for "one version of the truth" and enables data to be turned more effectively and efficiently into business insight and commercial value.

This insight will allow for timely actions to be taken by Cargill's businesses in the marketplace.

This position will be responsible of performing steady state Maintenance activities on Customers, Vendors or Materials Master Data objects helping to ensure service levels are met while adhering to relevant data standards.

The position will be responsible for the operational governance and tactical delivery of Master Data Maintenance activities for different objects.

This position should be knowledgeable and skilled in both the core business processes as well as systems used related to object setup / maintenance and core configurations.

This position will work across Cargill functions, departments and third-party vendor to ensure we are enabling Cargill’s goal in realizing value through treating data as a corporate asset.

Principal Accountabilities

30%Process Compliance, planning and execution

  • Partner with other functions to ensure hand-offs between teams within the end-to-end process are clearly known and processes are running smoothly.
  • Ability to work across several ERP’s
  • Executes expert Maintenance activities on Customers, Vendors or Materials Master Data objects in ERP systems, in compliance with pre-
  • defined data standards.

  • Oversee output of master data request processors, ensuring that the maintenance of data is done in compliance with pre-
  • defined data standards.

  • Audit processor’s completed requests, addressing issues or exceptions and following up to ensure corrections are made.
  • Comply with all the Master data policies from each domain; ensuring documentation of internal processes, procedures and tools are maintained accurately.
  • Provide feedback and metrics in order to hold Internal / 3rd party teams accountable for their scope of work.
  • Partners with other key players within MDM such as Operations Supervisors, Process Leads and Project Integration Leads.
  • May supervise, mentor, and / or train more junior staff and serve as a team lead.
  • Be the single point of contact for audits & Control Risk Owners (CRO) responsibilities. Works with auditors during the walkthrough, helping them with all the audits requirements such as samples, documentations, etc
  • Provides comprehensive insight to supervisors and individuals regarding the interpretation and delivery of policies, programs and processes.
  • 30%Data management, Research & Analysis, Systems and Reporting

  • Ability to take complex scenarios and issues and resolve them.
  • Create and update training documents, procedures and reports, as needed.
  • Data analysis of submitted requests by the business.
  • Monitor RPA / IA for the processes that have been automated.
  • Monthly metrics reporting to Supervisor to ensure accuracy / productivity and service level agreement are being met
  • Monitor overall health of Master data across all different systems. Identify data quality issues, perform analysis and lead the cleansing efforts.
  • Accountable for coordinating and reviewing bulk requests from Data Quality management initiatives for different objects.
  • 20%Process improvement and best practices

  • Independently uses existing process and best practices, and identifies, develops and implements new or modified process improvements and best practices.
  • Communicates with supervisor and other stakeholders to remove barriers, explore new ways of executing processes, and ultimately bring increased value to the process.
  • 20%Client Interaction and Business Partnership

  • Key contact to Regional Business Units, Other Functions & third-party vendor for answering questions on requests in process, researching issues and determining the best path forward within a multi-
  • landscape environment of multiple request processes and multiple ERP systems.

  • Redirect business contacts to appropriate parties and recommend solutions, when needed.
  • Performs customer service duties to support the administration of the process. This may include sending and receiving instructions, answering questions, working with assigned process teams, providing paperwork to stakeholders, and acting as a liaison between stakeholders.
  • Required Qualifications

  • 5+ years of business experience related to Master Data Management
  • 5+ years of Business Process experience (procurement to pay, order to cash, etc)
  • ERP experience, preferably SAP and / or JDE
  • Proven experience in any of the Big Three Objects (Customer, Vendor or Material)
  • Bachelor’s Degree Accounting, Finance, Business Administration
  • Proven SAP FICO / MM experience
  • English Level B1
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn new Tools & ERP systems
  • Proficiency in Queue Management.
  • Ability to work on multiple parallel deliverables
  • Strong written and verbal communication skills
  • Proficiency in Service Delivery Management.
  • Ability to work with a high degree of autonomy and as a member of a team
  • Excellent teamwork and people skills, positive attitude
  • Ability to communicate effectively with people at various levels of the organization
  • Problem solving skills
  • Experience in Shared Services or Business Process Management environments
  • Experience in customer service roles
  • Knowledge of quality management, including quality control, and quality assurance
  • Proficiency in Escalation Management.
  • Preferred Qualifications

  • SAP FICO / MM certification
  • Internal Controls experience (COSO, CFR policies, TGRC policies)
  • Project Management expertise
  • Six Sigma - Green Belt Certification
  • Scrum Master Certification
  • Operations

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