IT Helpdesk Specialist
Client Services, Inc. -CR
Heredia, CRI
hace 3 días

Provide support to people and organizations using computer software or equipment and assist end-users having computer problems.

Operate within a formal help desk ticket queue system.

Essential Functions and Responsibilities :

  • Pay close attention to customers when they describe their computer problems
  • Assist end-users with submitted trouble-tickets or questions regarding software and hardware
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the problem-solving steps
  • Set up or repair computer equipment and related devices
  • Install software and desktop systems
  • Train users to use new computer hardware or software, including printing, installation, word processing, and email
  • Give information to others in the organization about what gives customers the most trouble and other concerns customers have
  • Use computers for long periods of time
  • Adhere to company attendance requirements and able to work assigned schedules.
  • Adhere to client, company and regulatory requirements and policies.
  • Qualifications :

    Bachelor's degree preferred. High school diploma or equivalent. Requires solid computer knowledge with 0-2 years of related experience.

  • Interpersonal skills. Must be patient and sympathetic, often helping people who are frustrated with the software or hardware they are trying to use.
  • Listening skills. Able to understand the problem that the customer is describing and know when to ask questions to clarify the situation.
  • Problem-solving skills. Able to identify both simple and complex computer problems, analyze them, and provide a proper solution.
  • Speaking skills. Describe the solution to a computer problem in a way that a nontechnical person can understand.
  • Writing skills. Strong writing skills for preparing instructions and email responses for employees and customers.
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