E-Commerce System and Operation Specialist
San Jose State University
San José
hace 3 días

E-Commerce System and Operation Specialist

Location : San José

Categories : Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Job Summary

Reporting to the Assistant Bursar, the E-Commerce Specialist and Operation Specialist performs the following duties : serves as Lead Administrator for the Transact Payment Platform - Cashiering System, eMarkets, SmartPay and reporting and for the International Payment sites in the Bursar’s Office.

The E-Commerce Specialist trains university departments on Transact Payment System. Leads the day-to-day operation on campus and train, assist, and backup Accounting Technicians in receipting and depositing monies to the appropriate payment platforms : Transact, PeopleSoft, Tolly, etc.

Train campus departments on cash handling procedures and help ensure complaint of CSU cash handling policy. Banking and Reconciliation - responsible for daily reports from Wells Fargo Bank / CEO from file management to disbursing of workload to daily balance to monthly reconciliation with accounting.

Supervise and train student assistants on payment platforms and assist with customer services by phone, chat, email and QLess.

Key Responsibilities

  • Point of contact for Loomis pickups and cash handling training & processing for university departments
  • Review and reconcile miscellaneous holding account transactions to resolve unidentifiable checks
  • Acts as the intermediary with Accounting Services and banks to resolve discrepancies
  • Communicate with students, parents, employees, departments and external agencies related to student account activity
  • Knowledge, Skills & Abilities

  • Excellent oral and written communication skills
  • Thorough knowledge of Payment Platforms -Transact and PeopleSoft Systems
  • Responsible for managing the development and maintenance of eMarkets
  • Proficient using related software applications Google docs, word processing, excel spreadsheets
  • Working knowledge of accounting structure and expense accounts.
  • Ability to monitor computerized accounting records and to research and correct computer data errors
  • Proficient in SJSU applications : (e.g. Financial Transaction Services (FTS), Common Finance System (CFS), SJSU Work, MySJSU, eFaculty or current software applications)
  • Proficient in PC compatible software programs such Zoom, MS Office, OnBase and DocuSign
  • Required Qualifications

  • A bachelor's degree and / or equivalent training
  • Two years of administrative work experience involving study, analysis, and / or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
  • Preferred Qualifications

  • Bachelor’s Degree
  • Two plus years of professional experience in payment platforms, banking, Transact, PeopleSoft, eMarkets
  • Two or more years of supervisory experience
  • Experience in SJSU applications (FTS, CFS, SJSU Work, MySJSU etc)
  • Experience using PC-compatible software program such as TransAct, Touchnet, Banner, OnBase and working with web design templates
  • Payment platform experience, banking and cashiering experience and eMarkets including reporting to reconcile monthly accounting
  • Customer service experience
  • Excellent written communication skills
  • Compensation

    Classification : Administrative Analyst / Specialist Exempt I

    Anticipated Hiring Range : $4,378 / month - $4,686 / month

    CSU Hiring Range : $3,897 / month - $7,051 / month

    San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

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