Join a team that is changing millions of lives.
Transforming smiles. Transforming lives. Transforming an industry.
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our teams are constantly pushing the boundaries of what’s possible.
About this opportunity
The Director, Customer Solutions, Americas will be responsible for company's long-term customer support and service success by strategically positioning the Customer Solutions organization to provide an exceptional customer experience in service and support.
In this role, you will
Partner with these teams to insure internal expectations are being met as well as driving initiatives to improve processes and communication that directly affect service levels to external customers.
Serves as key liaison between commercial and non-commercial functions.
Drives the optimal use of customer service tools and technology for value added data collection. Assists in defining data reporting requirements that measure key internal metrics that directly correlate to customer satisfaction and loyalty
added reporting that provide insight on customer satisfaction.
In this role, you’ll need
Experience with managing budgets and expenses Exhibits a high degree of flexibility in adapting in a rapidly changing environment Strong organizational and prioritization skills Proficient with Word, Excel, PowerPoint, and Sales Force Sound like a good fit?
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Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-
edge dental options to their patients.