What you will do
We are looking for a Customer Service Representative that will be the liaison between our company and its customers. The successful candidate will be able to, under general direction, processes sales orders and resolves customer product or service issues;
keeping customer satisfaction at the core of every decision and behavior.
Processes parts orders and orders changes to include price quotations, preparation and follow-ups on purchase orders, and confirmation of shipment dates.
Uses manufacturing resource software to retrieve customer information, verifies inventory levels, and processes purchase order.
Contacts customers on status of orders.
Advises customers of schedule dates and changes. Provides price and availability to customers Obtains approval from buyers to ship items that are of limited quantity.
Negotiates with buyers if lead times not acceptable to the customer.
Assists in procuring part numbers and identifies bad part numbers.
Works with purchasing agents on new parts, lead times and pricing.
Locates parts from districts and plants for priority orders if not in stock at parts center.
Reviews backlog order daily.
Sends order to warehouse for shipping.
Build sustainable relationships and engage customers by taking the extra mile
Meet personal / team qualitative and quantitative targets
What we look for :
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.