San Jose, CR, Costa Rica
hace 1 día

The Senior Workday Analyst is part of the Workday team (Tier 2 and above) and plays a special role in building up and stabilizing the internal Workday Support team.

Among the responsabilities are :

  • Build up detailed training plan (in agreement with team lead), train team members to acquire the needed Workday skills, support individuals in issue solution finding and coach them regarding communication to stakeholders.
  • Provides systems integration improvements as well as data quality improvements related to integrations.

  • Act as senior Workday subject matter expert.
  • See and understand the holistic picture’, the defined governance around Workday and HR processes, recognize and understand any impacts to system landscape or processes.
  • Ensure building up of relevant knowledge for all Workday Support team members (functional and technical).
  • Design and deliver Workday trainings.
  • Ensure quality of day-to-day issue resolution and user answers, and ensure resolution / escalation if required
  • Coach individuals in their communication skills
  • Closely work with documentation responsible to ensure all learnings are captured and can be easily retrieved
  • Special project assignments (i.e. ensure complete knowledge transition from external support team members to internal team / workout detailed plan for after go live period of Workday implementations and the handover to Workday BAU team)
  • Act as a back-up for the team leader in all integration / technical Workday matters.
  • Job Requirements :

  • Expert know-how in technical Workday integrations
  • Experience in XML, XSLT, XPath, Core Connectors
  • Experience in PICOF, PECI, Core Connectors, Document Transfer technologies
  • Experience in Workday Reporting and calculated fields
  • Experience in Workday Studio
  • Cross functional knowledge of Workday
  • Good understanding of HR Processes
  • Project management experience
  • IT savvy (enjoys working with IT systems
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