Master Data Operations Supervisor
Henderson, Caverly & Pum LLP
San Antonio de Belen Heredia Costa Rica
hace 3 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Position Purpose

This position will be accountable for the execution of master data management processes (e.g. for customer, vendor, address book, material, and finance) within their Cargill Business Services Center ensuring service levels are met while adhering to relevant data standards (e.

g. enabling enterprise process strategies, functional or transactional requirements, and local regulatory / legal requirements).

This position will work closely with Enterprise Data Steward(s) Business Process Outsourcers (BPOs), and other operations teams within Cargill Business Services.

The position will have direct accountability for the various master data activities that are delivered from the Center.

This position will be accountable for the Service Delivery of Master Data Creation, Maintenance and Deactivation on the Material, Vendor, Customer and Finance Master Data Objects and for the Service Delivery of the Vendor Independent Verification Operations.

Principal Accountabilities

40%People, talent and budget management

  • Manages and provides coaching to Business Service Operations staff.
  • Participates in selection and hiring of team members.
  • Provides input into the planning of future workforce needs for Business Service Operations.
  • Accountable for performance management, talent development, succession planning and engagement for staff.
  • Partners with other Business Service Operations supervisors locally to develop, manage, and engage talent.
  • Manages the budget for team.
  • 25%Process compliance, planning and execution

  • Analyze and execute requests from the Business Units to perform master data creations, updates, deletions and vendor verification accurately while adhering to data standards and understanding the impact across the organization.
  • Provides day-to-day, first-level supervision for transactional tasks which support the compliance, planning and execution of Master Data Maintenance activities.
  • Ensure relevant and consistent data standards, as well as compliance with regulatory requirements are met in conjunction with the Enterprise Data Stewards.
  • Subject matter expertise in identified master data domains (e.g. customer, vendor, material, finance).
  • Supervises regulatory compliance procedures, audit activities, and follows the governance process for approvals.
  • Leads basic administrative support regarding the interpretation and delivery of policies, programs and processes.
  • Reviews Stakeholder Value definition and sets standards for quality on service delivery, making sure they are met.
  • Manage risk and controls related to Address Book compliance to Cargill policies (ex. Payment Control Policy).
  • Accountable for the execution of the Master data requests in JDE, SAP and other secondary systems such as NIS, SOVI, FTS, etc.
  • in material, vendor, customer and Finance Master Data for countries in scope.

  • Act as an escalation point for Master Data Analysts, vendor verification analyst and Integration leads on complex scenarios
  • Completing the PCP Verification and PCP Approval roles for the BU s in scope in the vendor verification domain, including the phone verification of data before its setup or maintenance in the system(s).
  • Servicing requests for repetitive payment bank template setup, deletion, and modification.

    15%Client interaction and business partnership

  • If requests do not align to data standards, provide detailed information to the business with rationale for not proceeding with the core master data transaction and evaluate and recommend alternatives.
  • Providing data maintenance support for projects. Providing support for CSSP, AP, etc. including month-end closing activities involving master data verification, setup or modification.
  • Collaborate with E2E services across Function / BU providing alignment on processes that rely on master data services
  • Build and maintain relationships with key business process outsourcers.
  • Supervises a team in the coordination of messages daily between internal and external stakeholders using multiple modes of communication (telephone, email, instant message) to ensure well-
  • established processes are executed.

  • Ensures stakeholder support of changes to process steps, schedule or any issues. May resolve issues using general process knowledge.
  • Manages existing relationships / interactions with stakeholders and may become involved to resolve disputes and act as a liaison between stakeholders.
  • Approves the design and delivery of training / education sessions for stakeholders.
  • Responsible for resolution of incidents and issues using general process knowledge through interactions with stakeholders.
  • 10%Data management, research & analysis, systems and reporting

  • Draws upon general process knowledge to educate staff on principles, theories and concepts, collects / consolidates data for team to assist them with determining appropriate information to support research and analysis.
  • Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.
  • Servicing requests for information, including reporting, answering questions, checking data in the system, completing validations to ensure data integrity, among others.
  • Supervises the preparation of reports / materials using established procedures for use by process stakeholders.
  • Provides operational leadership to the design, implementation and maintenance of tools and resources.
  • Assist with monitoring, compliance and execution as it relates to master data set-up and verification activities.
  • 10%Process improvement and best practices

  • Drive continuous improvements in the master data management and vendor verification processes exploring people, process, and technologies solutions.
  • Lead the design and improvement of processes for executing complex, cross-department data maintenance requests.
  • Participating in new process migrations that are led by the Project Integration Lead. Participating in audits, training, documenting procedures, etc.
  • Challenges the status quo with functional leadership and other stakeholders to explore new ways to analyze, measure, execute and ultimately bring increased value to the asset or process.
  • Seek opportunities to gain process efficiencies.

  • Provides day-to-day, first-level supervision for process improvement tasks, and may contribute to the development of process strategies.
  • Required Qualifications

  • Bachelor’s degree in IT, Accounting or Finance or equivalent in experience
  • Minimum 2+ years of Supervisory experience
  • Minimum 3+ years of IT or accounting / finance experience
  • Self-motivated with excellent analytical, problem-solving, and communication skills
  • Proven strong leadership skills; ability to influence across functions
  • Proven commitment to and strong track record in internal controls
  • Proven ability to manage multiple tasks and adapt to a changing environment
  • Able to perform well under pressure, establishing priorities to meet deadlines
  • Advocate for change and continuous improvement
  • Demonstrated success in business partnering initiatives
  • Ability to engage Centers of Expertise (e.g. Tax, CFR, Audit, HR, I / T) appropriately
  • Ability to work with a high degree of autonomy and as a member of a team.
  • Must have computer skills with proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Fluent in English B2
  • Up to 10% travel
  • Preferred Qualifications

  • ERP experience, specifically Oracle Oneworld, World Enterprise ERP, or SAP
  • Project Management expertise
  • Internal Controls experience (COSO, CFR policies, TGRC policies
  • Proven experience with Unix and Microsoft server environments, database, and general networking fundamentals
  • Operations

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