Reporting Support Analyst
Sage
San Jose
hace 2 días

AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need.

Through the good and more challenging times. Innovating at pace so customers can manage their finances, operations and people.

Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other.

We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers.

If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

EOE AA / M / F / Vet / Disability

Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster : Job Description

  • Assist customers and / or partners in responding to questions and issues with the Sage Intacct application via live help, online customer portal, and phone.
  • Case Management, which includes
  • Maintaining, updating and prioritizing cases daily to meet published customer Service Level Objectives
  • Logging cases with accurate information to provide a full record of each issue and resolution
  • Performing research and troubleshooting to resolve cases
  • Providing timely communications with clients and internal departments such as Engineering and Product Management
  • Logging and tracking escalations.
  • Contribute to the development of internal knowledge base and customer solution portal.
  • Understand customer needs and provide proactive suggestions to improve customer use and satisfaction.
  • May be required to work weekends and holidays on a rotating basis to provide support coverage.
  • May be required to work outside of standard work hours in response to critical customer situations.Key ResponsibilitiesRequired Skills :
  • Bachelor's degree in Accounting, Business Administration, Management Information Systems, Computer Science or equivalent experience.
  • Ability to understand and troubleshoot SQL,
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