Technical Support Engineer
VMware
Heredia, Costa Rica
hace 6 días

Responsibilities

  • Respond to customer inquiries, primarily by telephone and e-mail
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products
  • Requirements

  • Bachelor’s degree in, Computer Science, Electrical Engineering, Math, Information Technology or relevant field of study.
  • At Least 1 year of experience within any of the following areas : Networking, Windows Server Administration, Windows Support, Virtualization.
  • Networking : understanding of L2 / L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewall and load balancers
  • Experience with network components such as ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
  • CCNA or equivalent certification and / or related work experience
  • Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity / performance management and tuning;
  • and storage and network management

  • Strong interpersonal skills, including good communication
  • Experience in troubleshooting Linux or UNIX and providing technical support to customers
  • Case / Customer Management skill
  • Multilingual Spanish, English and Portuguese (Speak and Write)
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