The Data Center Operations Administrator is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support for the majority of Experian’s technology platforms, products, and services.
The Data Center Operations Engineer utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.
Job / Role Duties :
Monitor data center operations via a large array of tools to ensure maximum service availability
Prompt and efficient triage and remediation of alerts and system notifications
Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
Partner with Change Management to ensure changes adhere to Change Management policies
Partner with technical teams on change implementations
Analyze system and service trends in support of Continual Process Improvement
Develop and document operations center processes and procedures
Mentor new team members
Stay current on Experian platforms, products, and service offerings
Required Qualifications :
Bachelor’s degree in computer science or related field or minimum of 5 years related Administrator, Command Center / NOC experience or combination.
Proficient Tier 1 and 2 technical Server support skills in at least one but preferably both Unix & Windows technology platforms (Window Server, Citrix, SQL Server, Unix, SuSE, Linux).
Working knowledge of a wide array of technology support systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment (VMWare, Vcenter, AWS, Cloud, BladeLogic, MySQL, NetBackup & Bash as examples).
Familiar with some DevOps tools (Puppet, Chef, Jenkins, Maven, Git, Splunk, etc.).
Proven troubleshooting & fault isolation skills with a strong work ethic and a natural tendency to take ownership of incidents to resolution.
Working knowledge of the ITIL process as it pertains to Incident Management & High Priority Case Management.
Excellent Customer Service & interpersonal skills and the ability to interface with internal / external customers, vendors & management in both formal and informal situation.
Experience in working in a globalized IT services environment.
Excellent English language skills (oral, written, conversational & technical aptitude).
Ability to learn new technologies quickly.
Ability to work shifts and overtime as required.