Service Delivery Operations Lead - IM PR
Accenture
Heredia, CR
hace 21 horas
source : DirectEmployers Association

KEY ROLE RESPONSABILITIESRelationship ManagementKnow the customer and understand our customer's expectations with their reactive support Acknowledge and respond to customers' requests Escalation HandlingHandle high-risk escalations and gather / analyze information as needed to support the , its business impact, and level of urgency from Customer and other Critical ThinkingWork with engineers as needed to investigate the customer issue further to understand the root cause to drive Incident AdministrationMonitor reactive cases owned by internal support , enabling conversations, planning, and delivery for ongoing customer operational health.

Required3 years of experience in supporting enterprise technologies or , or equivalent experienceStrong English and Portuguese written and verbal communication skills B2 C1 .

Positive, energetic, enthusiastic attitudeStrong attention to detailExcellent at multi tasking task prioritizationSkilled use of the Microsoft Office Suite, , Word, Outlook, PowerPoint,

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