Support Engineer
Amazon
San Jose, CR
hace 4 días

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline.

We set big goals and are looking for people who can help us reach and exceed them.

Are you passionate about Artificial Intelligence, Machine Learning and Deep Learning? Are you eager to build out the platform as a service and scale the product for all Customer personas?

Thrilled to be part of Amazon's AI organization that has been pioneering and shaping the world’s AI technology? If you are someone who enjoys innovating, solving hard problems and working on the cutting edge of technology, come join ADS (Alexa Data Services) team! The ADS organization focuses on providing ground truth data to Alexa engineers and scientists to build and improve ML models and continue evolve Alexa experience for Amazon customers.

A day in the life

  • Dive Deep while working with customers, troubleshooting, diagnosing, and resolving problems across various technologies
  • Create and update engineering or customer-facing documentation
  • Develop runbooks, or build tools, used by customers or other Support Engineers
  • Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
  • About the hiring group

    Alexa Data Services provides ground truth data to Alexa engineers and scientists to build and improve ML models and continue evolving Alexa experience for Amazon customers.

  • Are you passionate about Artificial Intelligence, Machine Learning and Deep Learning?
  • Are you thrilled to be part of Amazon's AI organization that has been pioneering and shaping the world’s AI technology?
  • If you are someone who enjoys innovating, solving hard problems and working on the cutting edge of technology, come join ADS team!
  • Job responsibilities

  • Have the ability to learn technical concepts quickly with a strong sense of urgency
  • Have enthusiasm for working in a fast paced, rapidly changing environment
  • Be a creative problem solver, who is passionate about innovation and customer experience.
  • Have a diverse background in related AWS technologies.
  • Have strong written and oral communication skills
  • Can deal with ambiguity; work with minimum supervision.
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