Platform Operations Manager, Sports and Live
Roku
San Jose
hace 6 días

About the Role

We are seeking a Platform Operations Manager as part of the Platform Operations team who will be the owner of the metadata and artwork ingestion and presentation process, and holistically, content quality validation across the platform.

This role will be responsible for capturing, evaluating, troubleshooting and guiding content metadata and artwork related issues throughout the pipeline, and while the role will be focused on the verification of TRC content metadata quality, more comprehensively, this role will establish proactive and reactive workflows that scale with efficiency with the optimum user experience being the measure of success.

The Platform Operations team views content through a global lens, this role will have touch points across all content on the broader Roku platform.

Efficiency will be a core theme for this role, and the ability to communicate with multiple lines of technical and business teams will be highly valued.

The Manager will be hands on with creating, monitoring and improving dashboards, communicating to various stakeholders and record keeping / documentation needed to support global and TRC initiatives.

The goal will be to improve our content monitoring efforts in order to mitigate and resolve issues as well as to ensure content is delivered and monetized effectively and at scale.

What you'll be doing

  • Take ownership of the end-to-end metadata and artwork quality process, from content acquisition through user-facing presentation, for all movies & tv content
  • Establish and adapt proactive and reactive QC workflows for high value TRC content, with a focus on content metadata and artwork
  • Evaluate and identify gaps in tooling coverage and advocate for the necessary improvements with technical and product teams
  • Report and track vendor provided metadata errors, and ensure vendors meet outlined business SLAs
  • Collaborate and innovate across the broader TRC and Platform Operations teams to find opportunities for mutual advancement and benefit for the global organization
  • We're excited if you have

  • 5-6 years of relevant experience in content, artwork, metadata and operations workflows. Experience leading and building a team preferred
  • 2-3 years experience working in a CMS, preferably in an operations or product capacity
  • Experience in JIRA workflows or other ticketing / issue tracking software highly preferred
  • Detail-oriented, analytical, methodical and committed to driving quality forward
  • Adept understanding of technical / engineering processes and the broader OTT business
  • BA / BS preferred
  • The Roku Culture

    Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own.

    We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check.

    We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams.

    We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust.

    In short, at Roku you'll be part of a company that's changing how the world watches TV.

    We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea.

    We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

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