Network Virtualization Support Engineer II - Opportunity for Working Remotely
Heredia, CR
hace 6 días

Job Description

Why will you enjoy working on our NSX Network Engineering Support Team?

As a Network Virtualization Engineer, you will have the opportunity to join an elite technical support team. You will work on the newest technology with some of the largest networks in the world.

We believe in building a highly collaborative team that thrives on resolving complex issues. Our team vision is that everyone has something to contribute and we can all always learn something new.

Our Global Support organization supports over , companies in + different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a Network Virtualization Engineer, you will be responsible for resolving customer technical issues related to the customers virtual network components.

You will provide technical support to both staff and customers who are working to implement our VMware NSX platform and related products.

You can expect to be presented with new challenges daily and many opportunities to grow your craft as an NSX engineer.

To be successful in this role, you will :

  • Own and drive the customer experience throughout the lifecycle of a Service Request.
  • Resolve technical issues through diligent research, reproduction, and troubleshooting.
  • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
  • Be an advocate for network virtualization on NSX to our external customer, partners, and internal teams.
  • Mentor and deliver training to other technical staff in Network troubleshooting topics.
  • Participate in testing alpha and beta products and provide feedback to Engineering.
  • Develop knowledge for your peers and customers based on as you learn, research and resolve problems.
  • Take on problems and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.
  • Travel to customer sites and represent VMware and our NSX team.
  • Respond to customer inquiries - via email and telephone.
  • What are the performance outcomes over the first 6- months you will work toward completing?

    As a Network Virtualization Engineer, you will learn and apply your strong VMware virtualization knowledge to help our customers troubleshoot, understand, and resolve challenges in their environment as it relates to their Network.

  • We devise a specific training plan for each engineer to maximize their time and effort. Working with your peers, coaches, and online training programs to skill you up on the Global support processes and products and to understand how the technology works with our customers.
  • Once achieved, you will support our global customers with their production outages to any questions that related to our products.
  • You will receive support from our tenured engineers regarding all troubleshooting efforts, research, and lab reproduction.

  • Throughout this time, and your career at VMware, you will be able to develop multiple skill sets through additional trainings, learning tools, research time and dedicated training days.
  • What skills, abilities, and experience are needed for this role?

  • Fluent in spoken and written English
  • Networking : understanding of L2 / L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers
  • Experience with network components such as ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus0V, BGP & OSPF protocol, Cisco UCS and storage
  • CCNA or equivalent certification and / or related work experience
  • Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity / performance management and tuning;
  • and storage and network management

  • Experience crafting and / or supporting large enterprise deployments.
  • Hands-on experience with Linux / UNIX based operating systems including strong CLI skill set and working knowledge of the general system and network troubleshooting tools (e.g. Wireshark)
  • Good practical working ability with Linux / UNIX utilities, including editors and command shells
  • What skills, abilities and experience will make you stand out?

  • Hands on experience with VMware ESX Server or VMware products
  • UNIX kernel diagnostics / debugging
  • Experience with operation and administration of large Windows Server and Desktop Environments
  • Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet-based protocols
  • Previous exposure to Cloud Management Platforms such as OpenStack, Cloud-Stack, vRA including Networking enabled by software
  • Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
  • Hands-on and working with key technology solution / language / tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.
  • Where can I learn more about the product group I would support?

    Learn More about VMware and the NSX team!

    Get hands on with the product in a virtual lab!

    Where is this role located?

  • This is a semi-remote position in which you will need to work at our Heredia offices some days and others remotely from home.
  • Our amazing offices are located in the America Free Zone and offers parking, cafeteria, fitness center, game room and more!

    What are the benefits and perks of working at VMware?

  • You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details!
  • LI-EP1

    Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2

    Global Services : The VMware Global Support Services (GSS) team supports over , companies running VMware in over different countries.

    The GSS team supports the entire suite of VMware products for global customers and partners. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing.

    A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.

    The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.

    What’s in it for you? The entire VMware team has created a unique business environment one of energy, creativity, and collaboration The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial startup We are guided in our efforts by a strong set of corporate values : Excellence and innovation Straightforwardness and open communications A sense of fun and an appreciation of a balanced life Delivery on our promises to our partners, our customers, and ourselves A passion for what we do and the value we deliver

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http : / /

    Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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